Previous events
All previous events
Understanding how a Director can be personally sued
The Companies Act 2006 puts very clear and very onerous duties on directors, and this presentation explores this act, and how a D&O policy can respond to this liability. For broking staff advising on D&O, gaining a full understanding of directors personal duties under the Companies Act will enable them to more clearly identify why no director can afford to be without D&O cover. Ironically, if a director refuses D&O without consulting their fellow directors, they have massively increased their own personal D&O exposure, due to the Companies act.
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An evening with ARAG: An overview of the Fixed Recoverable Costs and it's practical implications
The IIB has teamed up with one of Bristol's leading legal expenses insurers to deliver an exciting seminar and Networking event. Nick Lee from Paragon Costs will provide a 45-minute presentation in relation to the Fixed Recoverable Costs being introduced in October 2023. This presentation will provide an overview of the key changes and identify the likely tension areas. Nick will also provide an update on any other key developments from the costs world. You will learn the essence of the changes, gain an understanding of the challenges ahead and be better informed to make decisions in the best interest of your insured clients. Ben Parkinson-King will follow the presentation with an introduction to ARAG and will explore the implications of the Fixed Recoverable Costs. Following the hour long seminar, ARAG and the IIB will be hosting a networking event where drinks and canapes will be provided. This is great opportunity to ask questions and meet the speakers.
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Managing Stress & Avoiding Burnout
During this 1-hour webinar, participants will learn about the effects of stress, how to manage stress, the link between burnout and mental health and how to avoid burnout. The session is a mix of slides and interactive discussions designed to ensure effective learning in a short timeframe within an online environment.
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Leadership and motivation in the insurance market
This presentation will look from an insurance perspective at the key areas of leadership and motivation. The topics covered will be: To look at what motivates an insurance team and its members To evaluate the attributes of a successful team To practice performance management and appraisal of a team To look at how the management concepts put forward by Hertzberg apply in insurance To explore leadership in insurance
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Personal lines conditions, warranties and policy wordings
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
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Bristol ARC Volunteering Day
We have an exciting opportunity for a volunteering day with us at Bristol Animal Rescue Centre (Bristol ARC). Spaces extremely limited - first come, first served!
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Eating for Mental Wellness
What we eat doesn’t just affect our physical health: it can also affect our mental health and wellbeing. The relationship between our diet and our mental health is complex. However, research shows a link between what we eat and how we feel. This 1-hour webinar session will explore the relationship between what we eat, how we eat, and mental wellness.
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5 Habits of Highly Effective Claims Handlers in Insurance (1)
Using his vast experience as a former litigation executive acting on behalf of claimants, as a senior liability adjuster acting on behalf of insurers, and now training claims handlers across the world, Jeff Heasman delivers this session in which he highlights what he has identified as the top 5 habits of highly effective claims handlers. The session looks at how these habits impact the performance of individual claims handlers, their teams, companies and also the experience of the customer. This session is valuable not only for claims handlers but everyone within the insurance industry.
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Moving Beyond Labels: what wine can teach us about diversity and inclusion
With a desire to encourage more members to get involved in the diversity and inclusion discussion, the Insurance Institute of Bristol are offering this social CPD session combining wine and learning content.
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Customer Call Handling
For any business to be successful, it is expected that your employees know how to manage customer calls effectively. This course will increase knowledge of effective call handling and build confidence in handling difficult situations.
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Bristol institute an introduction to the insurance industry
This three hour webinar (with a break in the middle) will be ideal for staff who are new or fairly new to the insurance industry, for those studying IF1 or for those who just want to get a better understanding of the main principles that underpin our industry.
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A plain English overview of reinsurance
Reinsurance premium increases has been one of the most significant causes of the current hard market for policyholders, and that is why it is essential that all brokers, underwriters, and claims staff have a basic overview of how reinsurance operates. This webinar will be presented by Alan Chandler, one of the most popular speakers in the UK. Alan will explain why reinsurance is so essential, the different types of reinsurance and how reinsurance can significantly affect policyholders premium and cover.
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The problems of under insurance in personal line insurance products
Where the insured has to provide a building sum insured, only 10% of policyholders in the UK get this correct, we can therefore see there is a major issue of under insurance. Alan will look at what needs to be taken into account in respect of setting the correct buildings and contents sums insured, including personal possessions away from the home. The webinar will then explore the consequences for the policyholder for failing to insure adequately.
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Understanding insurance claims handling
The webinar explores the importance of early notification of claim by the policyholder, what information a claims handler will typically seek and when they will use an outsourcer. The presentation will also explore both the insured and insurers obligations in respect of a claim and why insurers must settle promptly.
View event detailsSummer Networking Event
Following last year's success, the IIB invites you to our second annual Summer Networking Event, (hopefully) enjoying a drink in the sun! We have reserved both indoor and outdoor spaces at Revolution Bristol. Welcome drinks are provided and entry is free, but there is limited space so please RSVP.
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Motor Claims
Nobody knows the true value of an insurance policy, until a claim comes in. If the right covers aren’t in place, it’s too late! Motor insurance is one of the faster developing insurance products in the 20th and 21st century, and in today’s technology led world, insurers are looking at more ways to handle and settle claim. During this course, we will look at process of handling claims for damages to vehicles, and identify the parties involved during the claims process. We will also be exploring fraud and mis-representation. Finally, this course will give a forecast on the trends happening with the industry at the moment relating to motor claims.
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Seminar: Handling Price Objections
Insurance is one of those things that people buy because they need it. A budget will be set in their minds, and they will want it as cheap as possible. Sometimes, the price of the product may not meet their expectations, resulting in objections. During this course, we will be looking at strategies for overcoming objections when they are presented by the purchaser. In today’s climate, price has become the forefront on most people’s minds. We will be exploring commonly raised objections and provide the skills needed to help determine whether an objection is a genuine concern. Finally, the course discovers how to approach the objection in a way to overcome it.
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How to set correct property, stock and contents sums insured in a high inflation world. (1)
It is estimated that at least 80% of policies have incorrect sums insured! This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoid the under-insurance trap. Under insurance has been made considerably worse now that we are seeing UK inflation go into double digits, and this is something all insurance staff need to be aware of.
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M05 Insurance law – Online Revision Day
This online workshop is ideal for anyone taking this compulsory CII Diploma subject by mixed assessment and multiple-choice exam, or for anyone who wants to refresh their knowledge of insurance law generally. The course is open to both starters and more advanced students.
View event detailsThe Lion King 2023
The Social Committee of the Insurance Institute of Bristol is delighted to offer discounted seats for the Lion King at the Bristol Hippodrome. Tickets are £50 per person - rows S or T in the stalls.
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