Forthcoming events
All forthcoming events
Online event - Human V Automated decision-Making: Have we gone too far?
We have reached a critical crossroads in the digitisation and automation of processes within insurance and financial services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that insurance and financial services continues to lag behind other professions.
View event detailsOnline Event - Can We Trust AI in Insurance?
The issues of digital trust and responsible AI are amongst the most important issues facing the insurance industry. But what do we mean by digital trust and responsible AI? How does trust manifest itself in an increasingly digital and automated world? This webinar will address these critical issues and offer suggestions on what companies and individuals need to be doing now to ensure we do all we can to win customer trust and implement AI in a responsible way.
View event detailsOnline Event - The Power of Mindset
This empowering session draws on research in the fields of psychology, performance, and neuroscience. It looks at what really drives excellence and how our talent is not a gift we are born with, but something that is developed through opportunity, commitment, and ‘deep’ practice. It explores how our beliefs around the nature of talent can transform our psychology and therefore our success in work and in life. Illustrated by inspiring real life case studies from sport, business, the arts, and everyday life.
View event details2024 Annual CII Dinner
Gareth Griffiths, President of the Insurance Institute of Cardiff, and the Institute Council are delighted to announce details of our 2024 Annual Dinner. Our showcase event will once again take place at The Mercure Cardiff Holland House Hotel & Spa on the 12th April 2024, and we’re sure it will again prove to be the highlight of this year’s Institute calendar.
View event detailsOnline event - Artificial Intelligence: a diversity and inclusion ticking time-bomb?
The FCA recently published a very detailed consultation paper on diversity and inclusion. Rightly so, it is high on the regulator´s agenda. Artificial intelligence and its potential impact on diversity and inclusion in companies, as well as our relationships with customers, is a critical issue that needs much more attention than it is currently receiving. In this webinar, we will explore the issues of how AI potentially impacts issues of diversity and inclusion in both our internal and external relationships and what we need to be doing now with this ticking time-bomb!
View event detailsAnnual General Meeting 2024
We need you! To get down to our AGM... Your local institute council invites you to attend their 2024 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
View event detailsOnline Event - Generative AI Tools: how they are shaping the way advice is given and how customers are responding.
How generative AI is being used, and can potentially be used, by insurance and financial services companies, provides many opportunities but it also poses many risks. Customers are also increasingly using generative AI tools themselves to challenge insurance and financial services companies. In this webinar, we will explore exactly what generative AI is and isn´t, how it is being used now, how it may be used in the future, and the potential benefits and pitfalls for companies and customers.
View event detailsOnline Event - Motor Insurance - all you need to know in a nutshell
We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover.
View event detailsOnline Event - Cyber Insurance
Cyber risk is a growing issue for all businesses, so brokers and insurers need to understand the risks and insurance cover available. No two cyber policies are the same so this can be a complex area for insurers, brokers, and their clients to understand the cover offered. This session reviews the cyber risk insurance solutions available in this rapidly changing class.
View event detailsOnline Event - SURE: A new technique to ensure clients have understood your advice
We naturally ask the client if there is anything they didn´t understand and often, the client replies “No”. Or we ask if everything was clear and the client answers “Yes”. But can we rely on these answers as being an accurate reflection of whether the client truly has listened to and understood that advice? The answer is NO!! Recent FCA guidance papers on vulnerable customers and the new consumer duty have emphasised the obligation to take steps to ensure the customer has understood our advice and recommendations and anyway, it is just good practice!
View event detailsOnline Event - Behavioural Biases in the customer journey: How to identify and handle them to avoid customer harm
This FCA stated in the Final Guidance to the new Consumer Duty that firms need to take account of how customers “transact in the real world”. Therefore, being able to identify and handle customer´s behavioural biases, as well as our own behavioural biases and biases embedded in product design and marketing, is key to avoiding potential customer harm.
View event detailsOnline Event - Networking - a professional approach
Networking has massive benefits to individuals and organisations on multiple levels, and yet many neglect it completely, go through the motions or treat it solely as an opportunity to get out of the office and blow off some steam. This session emphasises a professional and structured approach to networking; exploring overall networking strategy, how to optimise results from specific events, and pays particular attention to networking for sales. It gives delegates the tools and insight to raise their networking game and reap the rewards for themselves and their employers.
View event detailsOnline Event - Understanding how a director can be personally sued in tort under the Companies Act and why D&O is so essential for all directors
The Companies Act 2006 puts very clear and very onerous duties on directors, and this presentation explores this act, and how a D&O policy can respond to this liability. For broking staff advising on D&O, gaining a full understanding of directors personal duties under the Companies Act will enable them to more clearly identify why no director can afford to be without D&O cover.
View event detailsOnline Event - How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies.
Brokers increasingly face Pi claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods, and with all the unfortunate events occurring in the world at the moment, making rebuild materials very scare, never has there been a better opportunity to engage your policyholders on this subject.
View event detailsOnline Event - Employers Liability, Public Liability and Products Liability Overview
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable. The presentation will be provided by Alan Chandler, one of the most popular presenters in the UK, and Alan will in his usual plain English style look to enable delegates to gain a full understanding of liability insurance and why current limits of indemnity may no longer be enough.
View event detailsOnline event - Introduction to Claims Handling
This course is designed to give an insight into claims handling and the various parties involved during the claims journey. During the session, we will look at the different ways in which indemnity can be applied, and how Insurers can recover their outlay, along with common reasons for declinatures. We will also look at the regulatory and legislative environment that impacts claims handling.
View event detailsOnline Event - Understanding Data Protection
The session will give you an overview of the key components of the UK GDPR, the Data Protection Act 2018 and the requirements for sound Data Security in an easily digestible and practical format.
View event detailsOnline event - Remote teams - building performance and wellbeing
The move to remote working has brought personal benefits to many by eliminating commuting time and allowing more investment in family and personal lives. However, on the flip side it also imposes significant challenges around wellbeing, performance, and resilience. Informed by his experience managing remote teams, his wide training across multiple coaching and personal development disciplines, and up to the minute research, Nick explores the key challenges to performance and wellbeing in the remote working space and provides a range of practical and proven solutions at the individual, team, and manager level.
View event detailsOnline event - Cultivating Diversity & Inclusion in the workplace
In this webinar we explore the benefits of diversity in the workplace, the impact of inclusion on employee engagement and productivity and discuss practical strategies for creating a more inclusive and diverse work environment in the context of the insurance industry.
View event detailsOnline Event - Understanding the Different Types of Company Structures
It is essential all insurance staff have a good understanding of the different types of way in which a company could be structured and failing to understand these structures could lead to wrong cover being put in place. This webinar, provided by Alan Chandler one of the most popular presenters in the UK, will examine the difference between a sole trader, a partnership, a limited liability partnership, a private limited company and a public limited company. Alan will also explore the ways in which charities are formed.
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