Having difficult conversations: The New Generation Leadership Programme

Date: 21st November 2018
Time: Registration and Tea/Coffee/Breakfast Sandwiches 8:30am, start 9am, 12pm finish
Venue: Corduroy Room, 4th Floor, Cloth Hall Court, Leeds (Breakfast refreshments in the 4th floor breakout area)
Cost: Free of charge
Speaker: Laura Bouttell Managing Director of Quarterdeck

We avoid conflict too much. As Managers and Leaders there are times when conversations must be had that have an unpleasant theme. Whether the issue is a personal one or performance related, it's so important to get the message delivery right first time.

Learning Objectives:
• Understand the process for ensuring the message you have delivered is received clearly and without offence.
• Improve your ability to develop relationships through having difficult conversations rather than diminishing them.
• Work on the best way to deal with encounters that we instinctively avoid

Speaker Biography
Laura is the Managing Director of the highly successful Leadership and Executive Development business Quarterdeck. She is passionate about inspiring people and she has made it her mission in life to empower people to become their best. Laura has 3 degrees, 2 of which are from Oxford University. She is a published author and editor in the competitive field of academia. She seeks out new challenges, whether personal, academic or in the world of business. She knows what it’s like to feel challenged, but uses the adrenalin to motivate herself and others, pushing across the finish line, wherever, and whatever that might mean. Apart from her time in the academic world, Laura has also worked for the Police in Chapeltown, Leeds. Being promoted quickly from street bobby through to murder incident inquiries, Laura qualified as Sergeant in as short a time as is possible and was about to be promoted when she left to start her own Interior Design business.

The New Generation Leadership Programme is made up of six masterclasses, each one running between 2-3 hours. These will be interactive workshops with a maximum of 15 attendees. The sessions are free to attend but booking will be essential as slots will be filled on a first come first serve basis. The six topics will be:

• Session 1: Understanding leadership
• Session 2: Getting the important stuff done
• Session 3: Developing and maintaining a positive mindset
• Session 4: Making a killer first impression
• Session 5: Feedback - The single most important skill in self development
• Session 6: Having difficult conversations

Booking for each session will be released around a month prior to the session and slots will be filled on a first come first served basis (with a maximum of 2 attendees per business). While the session is free to attend non attendance once booked will be charged £20.