Luton & St.Albans Regional Conference

Luton & St.Albans Regional Conference

We are hosting our morning CPD conference on 1st February 2018 - book your place(s) now!

Programme:

09.00 - 09.30 Registration

09.30 – 9.50 Introduction/Aeroplanes and Paddy Fields

- Graham Williams, President and Director of Intralex Ltd.

9.50 - 10.15

CII Professional Standards

Melissa Collett CII Director of Professional standards

• CII's strategic manifesto

• Key elements of professionalism

• Puting professionalism into practice

10.15- 11.00

Flood Insurance

Paul Higham Property Account Manager Allianz

• Why is flood risk such a challenge for property insurers?

• Insurers’ assessment of flood risk and progress made by the industry

• What next for the insurance industry ?

- The position of Flood Re in personal lines

- How do we overcome the challenge for commercial customers?

11.00 - 11.15 Refreshment Break

11.15 – 12.15

Essential email and letter writing skills

Jeff Heasman Training & Consulting

• Assessing the specific aims and objectives of correspondence

• Email etiquette

• Ensuring the correct tone, with a particular focus on the language of delivering bad or unexpected news, the language of persuasion and the language of advice and reassurance to retain confidence

• How to achieve plain English in correspondence whilst still getting the message across

12.15 - 13.00

GDPR

Branko Bjelobaba, FCA Compliance Consultant

• What the ICO does;

• An overview of the GDPR;

• What changes you may need to make.

13.00 Lunch

WHERE?

Hilton Garden Inn Luton North

Butterfield

Hitchin Road

Stopsley

Luton

LU2 8DL