Consumer vulnerability and the impact of Coronavirus

Consumer vulnerability and the impact of Coronavirus

by Martin Lines,Business Development Director, Just Group

Thursday 12th November: 1.00pm - 2.00pm

About our speaker.

Martin is the Business Development Director of Just Group. Martin heads up a Just team of retirement and later life specialists, supporting adviser training events and conferences all across the UK.

Overview.

In this webinar, Martin Lines discusses the key drivers of vulnerability, their heightened relevance caused by the current pandemic and steps firms can take to improve outcomes. As a result of Coronavirus, many people who weren't previously considered vulnerable could now be feeling anxious about their health, loved ones or finances.
What are the key initial steps that need to be adopted in a crisis, especially with the most vulnerable? What lessons can we learn from positive responses to vulnerability and how can these be applied within social distancing? The whole point of the vulnerability agenda is to build a genuine culture that will promote good outcomes to consumers. The term ‘vulnerable’ is becoming commonplace at the moment. It is important that we respond to the current needs of clients, but also establish practices that can be developed over the long-term.

Learning Objectives:

By the end of this webinar members would have gained an insight into:
• The key themes of vulnerability and how they are relevant in a major crisis;
• The key steps from the FCA’s guidance on consumer vulnerability;
• How to develop skills and capability in this area.

Further information.

A link will be sent via your email address supplied at the time of the booking. PLEASE DO NOT share this with anyone else.

Please note that this webinar will be hosted on the Zoom platform which may be restricted by some employers.Members may need to utilise their own personal devices in these circimstances to access the platform.