IDD Claims Handling

Overview

This course is designed to give an insight into claims handling and the various parties involved during the claims journey.
During the session, we will look at the different ways in which indemnity can be applied, and how Insurers can recover their outlay, along with common reasons for declinatures.
We will also look at the regulatory and legislative environment that impacts claims handling.

Learning Objectives

• Understand the legal requirements for an insurance claim to be made
• Recognise the different parties to a claim, and the role of the claims team
• Identify the regulation that relates to claims handling"

Speaker Bio

I am an experienced Training Specialist with a 15 year record of success in the insurance sector With numerous roles including broking, account management, operations and learning and development, I am focused on maximising employee performance and competence, quality assurance, engagement and careers progression with effective training programs I get excited to
develop successful training plans that meet dynamic company and employee needs Accustomed to collaborating with managers to hone in on unique requirements with the aim of growth

I have had several roles in the insurance broking industry, including Account Management (both personal and commercial lines), team manager positions and operational positions Committed to learning development and passionate to share my knowledge, experience and expertise to allow other to grow After achieving my Level 3 in Learning Development, my next goal is to become Level 5 CIPD qualified