Introducing the Ombudsman
Speaker: Laura McCormack, Outreach Officer, Financial Ombudsman Service
Time: 12pm - 1pm including buffet lunch pre-lecture
Cost: Free
This event will provide an overview of the Ombudsman service, touching on its role, jurisdiction, workload and looking in greater depth at how it works with both businesses and consumers to settle complaints and resolve disputes - so that both sides can move on.
Learning Objectives
By the end of this session, delegates will be able to discuss:
-The 'theory' of the Ombudsman - its position and role
-How complaints are handled - process and possible outcomes
-How the Ombudsman can help businesses resolve complaints themselves
Speaker Biography
Laura studied economic history at the University of Glasgow and has experience of the charity sector as well as working as a debt adviser for the Citizens Advice. Laura joined the Ombudsman in January 2013, spending 18 months as an adjudicator in PPI before joining the outreach team
To book your place email: ian.stockley@i.tescobank.com
If you have any questions feel free to contact our Education Secretary: ian.stockley@i.tescobank.com
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.