Building Rapport in the Virtual World

PLEASE NOTE, PLYMOUTH & CORNWALL INSURANCE INSTITUTE & PFS MEMBERS HAVE PRIORITY IN RESPECT OF BOOKINGS.

Rapport building

Why? Key skill in building trust and mutual influencing
How? Pacing and leading, matching and mirroring.
The ‘neurological levels’ of rapport – pacing and leading at each level.

The four principles of rapport – empathy, authenticity, similarity, shared experience
The practical differences and challenges of virtual rapport building vs. F2F.
How to adjust across the neurological levels to achieve the four principles, using written word, social media, spoken word and virtual meeting media

Learning Objectives

Understand the pivotal importance of rapport in personal and business interactions to mutually influence and achieve objectives.
Understand how to build and use rapport – pacing and leading.
Understand how the virtual world challenges the ability to build and maintain rapport.
Understand new skills and how to adjust and build.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.

Next event
General Insurance market update – issues and implications Previous event
The problems of under insurance in Personal Lines insurance products