Extraordinary client services

In the highly competitive commoditised insurance market, it’s service that differentiates you, builds loyalty and creates advocates. Understanding how to tailor
communications and strengthen relationships can make a huge difference to clients’ experience and their perception of your service - this session will focus on this.

This is ideal for those who have a few very important client, and is useful for those who manage a large book of business and need to build rapport with a range of personalities - so something for everyone.

The session is a chance for delegates to step out of the busyness of day to day and reflect on the relationships they have with their key clients and stakeholders. It’s an opportunity to review how well they know them, how they can build better rapport and how they can create more opportunities to surprise and delight them.

By the end of the session delegates will be able to:

• Describe the 7 things that all clients want;
• Recognise the 4 main personality styles so that they can adapt their style of communication accordingly;
• Ensure that their own behaviour builds rapport; and
• Apply the new skills to a typical interaction.

How to book

To book your place please email your name and CII PIN number to Fran Francesca_Dulley@penunderwriting.com