Power of Questions Webinar - 28th March

The Power of Questions

With Nick Thomas

When: Thursday 28^th March

Overview:

‘The wise man doesn't give the right answers, he poses the right questions.’ Claude Levi-Strauss.

Asking the right questions of ourselves, as much as of others, is one of the keys to success in our business and personal lives. This virtual training programme helps us to understand why questions are so important and how powerful they can be in leading us to the outcomes we want to achieve. This type of learning is applicable at all levels across the insurance industry, whether in sales, negotiation, claims, underwriting, broking or simply working collaboratively in teams or meetings

Objectives:

• Understanding the need for questions
• Understanding the power of the questions we ask ourselves and the questions we ask others
• To learn skilful questioning techniques to achieve the outcomes we want in business and personal lives

Content & Learning:

• The limitations of language and using questions to recover lost information – ‘transderivational search’
• Directing Focus in ourselves and others
• Building awareness, accountability, and responsibility – psychological ownership and action
• Questions vs statements, giving vs seeking
• Building empathy and rapport
• Skilful questioning techniques in Sales and Client work – exploring SPIN sales questions

About the Speaker:

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer. Nick is an Economics graduate with over 25 years corporate insurance broking experience. He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.