Events
Previous events
Annual General Meeting 2024
We need you! To get down to our AGM...
Your local institute council invites you to attend their 2024 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year.
If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved.
Book your place today.
Wed 01 May 6:00 pm – 7:00 pm
The Village Hotel Swansea
Webinar: The Power of Listening
Following on from the webinar on 5th September 2023 - The Power of Questions, Nick now presents The Power of Questions.
‘Nature hath given [us] one tongue but two ears, that we may hear from others twice as much as we speak.’ Epictetus [Ancient Greek philosopher]. Many of us merely ‘hear’ and fail to really ‘listen’. Effective listening can have a profound effect on all our interpersonal relationships at work and home. In this session Nick Thomas brings together his expertise from the worlds of sales and coaching to help improve awareness of the importance of effective listening, and some key skills and tools to improve performance in multiple different environments.
Fri 26 Apr 9:30 am – 10:30 am
Nick Thomas, Nick Thomas Associates
CII Charity Quiz Night
It's Quiz time!
Last year we had a very successful quiz night, raising £70 for the Morriston Food Bank and donating 8 or 9 bags full of food and toiletries.
We are looking to repeat this success this year and invite you along to this year's annual quiz.
Cost: £12.50 per person (inc food).
There is a maximum of 6 persons per team.
Quiz Prizes and Raffle Prizes to be won!
We are again donating to the Morriston Food Bank. All profits from the night will be donated to the Food Bank and we are asking everyone to bring a food or toiletries donation (tin of soup, packet of biscuits, toothpaste etc)
As with all our social events the quiz is open to Institute members and non-members who are engaged in the Insurance Industry, bring along your family and friends.
::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
Please email jacqueline.hancock@prescott-jones.co.uk with the following information:
Contact Name:
Team Name:
Number in Team:
Number of Scampi & Chips / Chicken Curry & Rice/Chips or Vegetarian Lasagne & Chips
Please send Payment (£12.50 per person) to: Insurance Institute of Swansea & W Wales Account No: 80508829 Sort No: 20 84 41. Please put your name in the reference
Thu 21 Mar 7:00 pm – 11:00 pm
Morriston Golf Club
Webinar: Behavioral Biases in the Customer Journey: How to Identify & Handle them to Avoid
This FCA stated in the Final Guidance to the new Consumer Duty that firms need to take account of how customers “transact in the real world”. Therefore, being able to identify and handle customer´s behavioural biases, as well as our own behavioural biases and biases embedded in product design and marketing, is key to avoiding potential customer harm.
This 1 hour webinar will introduce you to the most common, though often difficult to spot, behavioural biases that can be encountered throughout the customer journey from product design to claims settlement, as well as tips on how to handle them to avoid customer harm.
With behavioural sciences now very much at the centre of the new outcomes-based regulation system, this webinar is a must attend for anyone who wants to stay on the right side of the new Consumer Duty.
Tue 19 Mar 9:30 am – 10:30 am
Jeff Heasman, Insurance Upskill
Webinar: Emerging Risks
This session on Emerging Risks looks at some of the issues that are changing the insurance industry – in terms of ways of working, and new insurance solutions being developed.
Wed 06 Mar 9:30 am – 10:30 am
Diane Jenkins (BA (Hons), Nick Thomas Associates
St David's Day Lunch
The ever popular St David's Day lunch is back again this year. It is always a great social event for CII members and non-members alike. Come along and meet your industry peers, catch up with old friends or just sample some great food and drink!
The venue this year will be:
The Madeira Restaurante
46 The Kingsway
Swansea
SA1 5HG
The table is reserved for 1.30pm.
You can stay for a few hours or stretch the lunch into the early evening - the choice is yours.
Fri 01 Mar 1:30 pm – 4:00 pm
The Madeira