Trust - building trustworthiness and trusted advisor status
In the insurance industry, in particular, we often focus on developing our technical skills, and our product and service knowledge in the belief that this alone will be all we need to win new clients, and then provide great service to existing clients. But of course if the prospect does not ‘trust’ us sufficiently we are unlikely to be appointed in the first place, and if our clients don’t trust us, it will be more difficult for us to bring value, and our position will be constantly under threat. This session focuses on the importance of Trust in prospect and client relationships, and how to build it.
Tue 22 Oct 12:00 pm – 1:00 pm
Nick Thomas, Nick Thomas and Associates
The CII 2025 Qualifications Brochure is now live
The Chartered Insurance Institute 2025 Qualifications Brochure is now live! The brochure offers a range of qualification options, training programmes and flexible assessments for both current and future insurance and personal finance professionals.
Thu 3 Oct. 2024