Webinar - Duty of Care & Signposting to Specialist Providers

Friday, 11 June 2021
10:00 am – 11:00 am
    • Nicola Maguire, Head of Commercial, BIBA
    • Johnny Timpson, Cabinet Office Disability And Access Ambassador For The UK Banking Industry And Profession

About this Session

In this inclusion and diversity webinar, Johnny Timpson and Nicola Maguire highlighted the regulatory and Government policy drivers that require us to act in the consumers best interest and consider signposting where appropriate. They also explored the BIBA Find Insurance Service and how to use it for client benefit. In addition, they discussed the new National Disability strategy.

The FCA final Vulnerable Customer Guidance together with IDD, Mifid2 and SMCR individually and collectively require insurance colleagues to act in their customers best interests with this requiring firms and colleagues to consider signposting to specialist advisers where required. This webinar touched on this and introduced colleagues to BIBA’s not for profit, Find Insurance Signposting Service.

Learning Objectives

By the end of this webinar members would have gained an insight into:

  • The need to work in the client’s best interest
  • The BIBA Find Insurance Service and how to access it for customer benefit, particularly when clients are vulnerable or potentially so


To book your place please click on the link above

A link and joining instructions will be sent out automatically before the webinar begins.

Any queries please email Alan.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.