Shared Scotland Webinar, Part 2: Consumer Duty Panel Discussion and Q&A

Please note: This session requires a separate booking and will begin at 1:00 PM on the Zoom link from your booking invite (not the same call as Part 1, with Fairer Finance).

Following the interactive session with Fairer Finance, Part 2 of the Shared Scotland webinar series brings together a cross-sector panel of industry experts for a dynamic discussion and live Q&A. This session will explore how different parts of the insurance and financial services industry are responding to the FCA’s Consumer Duty—particularly around evidencing fair value and consumer understanding. Panellists will share practical insights, challenges, and strategies from their respective sectors.

Attendees are encouraged to submit questions in advance to help shape the discussion. Please send your questions to: ruth.glynn@aviva.com and copy in richard.cockbain@aviva.com

Learning objectives:

• Understand how different sectors within insurance and financial services are approaching the FCA’s Consumer Duty, with a focus on evidencing fair value and consumer understanding.
• Identify common challenges and practical strategies shared by industry experts for meeting Consumer Duty expectations in real-world scenarios.
• Develop a broader perspective by engaging with diverse viewpoints during the panel discussion and Q&A, helping to inform your own approach to compliance and customer outcomes.

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Please note: This event is a regional collaboration between the local institutes in the area. Your booking details will be shared with the Insurance Institute of Perth and Dundee, which is acting as the host institute for this event.