WEBINAR - How to Avoid Claims Related Complaints

Overview:

• Deal with FNOL contact in the most efficient and empathetic way
  
• Understand the benefits and personalised approach to telephone contact as the primary means of communicating with customers
  
• Ensuring that system generated diary events to update other parties are not neglected or moved on in preference to dealing with customer communications
  
• Proactively manage and maintain the expectations of customers who have made claims throughout the process

Objectives:

• The course will be highly interactive and feature numerous testing questions throughout.
  
• There will be an opportunity to ask questions at the end of the session which can broaden to address any general queries delegates may have concerning this class of insurance business

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