Previous events
All previous events
WEBINAR - Restoring Trust in Insurance by Improving Customer Service
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the joint issues of customer service and trust – inextricably linked and vital to the future prosperity of the insurance sector. We will examine how customer service can be improved by both businesses and individuals, and look at the vital role service has to play in restoring the trust that is so important to all business relationships.
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Hawkins Webinar - Escape of Water: Really a Materials Problem?
Chun Chan will discuss how the fault is often placed on a defective component when an escape of water occurs, and how Hawkins investigates other potential causes to identify the real issue.
View event detailsManufacturing Industry focus
Join Diane Jenkins for this webinar where this session on manufacturing is the first of a series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
View event detailsHospitality Industry focus
Join Diane Jenkins for this webinar where this session on Hospitality is another of our series of sessions looking at sector specific contemporary insurance related issues, and offering practical guidance for dealing with them
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Webinar – Let's Talk Menopause
The menopause can have a big impact on the daily lives of employees and, in turn, have a negative impact on their performance and attendance at work. This session aims to help raise awareness of the challenges it can cause and the simple actions that can help women thrive in the workplace.
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Hawkins Webinar - The Use of Drones to Inspect Fire-Damaged Buildings
This session will look at how drones can overcome the challenges of restricted access and assist in the production of comprehensive illustrated reports.
View event detailsWEBINAR - Overcoming Client Objections to Buying Non-Core Policies
In a difficult economic environment, clients often buy less insurance. This session looks at various non-core policies (outside main property and liability classes), such as Personal Accident and Cyber, and identifies the benefits these policies provide for clients.
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Developing Assertiveness Webinar
This course is designed for new managers, leaders and those dealing with people face-to-face and on the phone regularly.
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Hawkins Webinar - The Need for Speed: Estimating speed in collision investigations
This session will cover methods in which an expert might estimate vehicle speeds, including a discussion on their reliability and limitations.
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Defined Benefit Pension Advice External CPD Event with Peter Lawlor of Expert Pensions
Join Peter Lawlor for this face to face event where he will discuss Defined Benefit Pension
View event detailsWEBINAR - Women in Leadership: Developing Confidence and Impact when communicating with others
Communicating as a leader is a necessary skill for any leader. For female leaders and emerging leaders, these are particularly important to ensure you lead, make an impression and engage with your teams. In this interactive masterclass Susan will use elements from her Communications methodology, Superstar Communicator™, sharing Top Tips to ensure you have presence and impact when communicating as a female leader.
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Hawkins Webinar - MEWPs on Construction Sites: A Lower Risk Option
This session will look at the types of Mobile Elevated Working Platforms available including: - training and qualifications required - potential hazards - examples of MEWP related incidents
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An introduction to communicating with NLP
NLP is often described as the study of excellence and is broken down into a range of tools and techniques that enhance our awareness. Learning NLP tools and techniques result in us becoming more effective communicators in life and business and can therefore increase confidence. N= Neuro = The thoughts we think L = Linguistic = The language that we use P = Programming = The behaviours and habits that we have as a result
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Celebrating 100 Years - Insurance Institute of Bedford and Milton Keynes Centenary Dinner on 24th February 2023
Celebrating 100 years! Please join us and our President, Phil Willis, at our centenary annual dinner, which will be held on the 24th February 2023 at the Mercure Bedford Centre Hotel. The Insurance Institute of Bedford was formed in 1923 and this will be an important milestone for the local insurance community. It is most importantly an opportunity to link up with fellow members, enjoy good food and refreshments, and have a memorable evening.
View event detailsSEMINAR - How to Escape Life's Drama (an exploration into Transactional Analysis)
Join us for this interactive session, where we will review the ‘PAC’ model of Transactional Analysis. We will explore how the modes of the Parent, the Adult and the Child play out in life and how adopting different aspects of the ego states can have a perceived positive or negative impact. We will step into and then back out of the Drama Triangle, heightening our awareness to become more ‘Adult’ when interacting with others to achieve more effective results.
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Diversity and Inclusion Webinar
We Welcome all members and guest to attend this afternoon webinar via Zoom. We have a fantastic line-up of speakers and we hope that you can join us.
View event detailsSEMINAR - Building Confidence and Shifting your Emotional State
Many people believe that their emotional state is entirely dictated by external factors over which they have no control. For example, how often do we hear people say, ‘You make me angry/happy/sad’? This empowering session shows delegates how to take control of their emotional state, shifting to the best possible state to achieve highly successful outcomes at work and at home.
View event detailsWEBINAR - The Civil Liability Act Revisited (Personal Injury Claims England/Wales)
The Civil Liability Act, introduced on 31 May 2021, brought about the biggest changes to RTA personal injury claims procedures in 30 years. Whilst it is still relatively early days, the Act has now had a little time to bed in. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and fast moving aspect of general insurance.
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