Lunchtime Online CPD Networking - Nov 2020 - FCA Focus on Culture and Behaviour in General Insurance
Presentation Overview:
This comprehensive and interactive webinar will focus on the Dear CEO letter that was published on 4 September 2020 which set out a new supervisory agenda for general insurance intermediaries and will cover FCA expectations, press coverage (incl. Bloomberg’s findings), assessment of culture, changing behaviour, the key role of senior managers and how chartered status can help.
The FCA believe that customers are buying unsuitable or poor value products; that insufficient or unclear information is being provided at point of sale and inappropriate sales tactics are the biggest contributors of customer harm and improvements in firms’ cultures, governance and oversight arrangements will ultimately drive the change that they require. This webinar will focus on the culture part of the equation.
This webinar is interactive, and participants will be encouraged to debate their thoughts on the route to cultural maturity, motivators and what a good and healthy culture looks like.
Speaker: Branko Bjelobaba
Branko Bjelobaba FCII has worked for 32 years across the sector and latterly at PwC and GISC and has led his own consultancy practice for 16 years. He works closely with BIBA (and has published its compliance manual since 2004) and the CII and has provided many well-received (even entertaining!) training events throughout the UK.
He is a recipient of the Thomson Reuters Compliance Personality of the Year Award and the London Market People Award for Legal and Compliance.
Venue:
Joining instructions will be enclosed in your confirmation email and in the reminder sent out 48 hours before the Zoom webinar begins.
Audience:
The session is aimed at all CII/PFS members or guests who would like to find out more about the FCA expectations and how to approach the challenges these expectations present.
Learning Objectives:
At the end of the session, attendees will know:
- What the FCA expect
- What firms can do embrace the challenge
- Why engagement is essential
Venue
- Online Seminar / Workshop
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.