Through the Grapevine: what wine can teach us about being a better communicator!

The Paragon
Friday, 22 April 2022
6:00 pm – 7:00 pm (UK time)
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Founder & Owner of Insurance Upskill

What better way to warm-up for the CII Annual Dinner, than with a good wine-tasting event...!

The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator.

Through tasting five different Spanish and Portuguese wines, each with a unique character, this session will relate these characteristics to the five essential characteristics of a good communicator, from preparation through to the execution of a message.


By the end of the session, participants will be able to:

Identify the key stages in the communication process.

Recognise the 5 most important characteristics of a good communicator.

Implement a strategy to communicate more effectively.

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving.

  • The Paragon
  • Counterslip
  • Bristol
  • BS1 6BX

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at