Events
Forthcoming events

Household insurance policy wordings.
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret household insurance endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
Thu 24 Jul 12:00 pm – 1:00 pm
Alan Chandler,

Novus Dinner with Direction: a Coaching Dinner for Emerging Professionals
Join us for an evening of meaningful conversation, fresh inspiration and career connections - right in the heart of Cardiff.
Whether you're in the early stages of your career and looking to grow, connect with others on a similar path, or simply want a boost of fresh motivation, this evening is for you.
Thu 24 Jul 6:00 pm – 9:00 pm
The Classroom

The Experience & Expertise Paradox
There is no doubt that experience and expertise are important. However, they can also contribute significantly to the so-called “intelligence trap”. They can result in entrenched biases, over confidence in our own judgement and blind spots. This webinar will examine how to avoid these potential issues to ensure you apply your experience and expertise with evidence-based wisdom to improve your own decision-making, whilst also being able to recognise the experience and expertise paradox in your clients´ decision-making and advise them accordingly.
Wed 06 Aug 12:00 pm – 1:00 pm
Jeff Heasman, Insurance Upskill

Reinsurance Introduction
In this session we will be taking a look into the basics of reinsurance. We will look at why reinsurance is important to the insurance industry and the various forms it takes.
We will also look at some case studies that demonstrate the role re-insurance plays within the global insurance industry.
This course is ideal for those new to insurance as well as those working within the industry who want further knowledge. It is also a useful course to those studying for their CertCII.
Tue 19 Aug 12:00 pm – 1:00 pm
Jennifer Yeates, Zing 365

Directors & Officers Insurance in a Nutshell
The webinar will explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. It should also be noted that many more directors are being sued in recent times individually and that the amount of HSE prosecutions have trebled against individual directors since 2015.
Thu 04 Sep 1:00 pm – 2:00 pm
Alan Chandler,

Complaint Handling in a Regulated Environment
We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them.
Tue 09 Sep 12:00 pm – 1:00 pm
Kerris Earle, Zing 365
Previous events

Motor Trade – Risk Management Challenges
A challenging class of insurance business for brokers relates to motor trade risks. Persuading many motor traders that they would benefit from a methodical approach to risk management is sometimes easier said than done. This workshop seeks to simplify the risk management process for busy motor traders who have not previously appreciated the benefits of focusing upon the risks they face nor the potential savings in insurance premiums that may result.
Thu 17 Jul 12:00 pm – 1:00 pm
David Hole ACII, Nick Thomas & Associates

The Wonderful World of Watches
Many people collect watches – a single watch can easily exceed the limits included within many home contents policies, needing them to be specified. This webinar is an introduction to the watch market, looking at how it is changing, factors influencing price, key risks, and what brokers and insurers should be considering protecting both themselves and their clients.
Wed 09 Jul 12:00 pm – 1:00 pm
Rachel Doerr, Doerr Dallas

Group Think: what is it and why is it so high on the FCA´s agenda?
In their consultation relating to diversity and inclusion, the FCA highlighted “group think” as an issue to be addressed in the industry. Their aim is to see better decision-making, risk management and more effective change. But what exactly is “group think”? How does it manifest itself in an organisation? What are the internal and external risks? What do we need to be doing now? These are the questions that will be addressed in this one hour webinar that is of relevance and importance to anyone working within insurance and financial services, whatever their role.
Tue 08 Jul 12:30 pm – 1:30 pm
Jeff Heasman, Insurance Upskill

The Insurance Charity – Supporting People When They Need Us Most
We all need a little support from time to time. Did you know The Insurance Charity offers financial support and practical guidance to current and former insurance professionals in the UK and Ireland? Last year it awarded over £1.3 million to those who found themselves facing challenging circumstances.
Fri 27 Jun 1:00 pm – 1:30 pm
Victoria Sutton, The Insurance Charity

EL,PL and Products Liability insurance overview.
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable.
Thu 26 Jun 12:00 pm – 1:00 pm
Alan Chandler,

Investigation of Electric Shock Injuries
In our every day lives we interact with electrical equipment frequently, often without thinking about it. With good product and system design, construction, use and maintenance, the electrical systems and equipment we use do not present a hazard. But when those principles go wrong, they can result in electric shocks. The resulting effects can vary widely, from an ‘unpleasant tingle’, through life-changing burn injuries, to fatal shock (electrocution).
Thu 26 Jun 9:30 am – 9:30 am
Richard Heath - Engineering, Fire & Explosions Expert - Hawkins Forensic Investigation,