Events

What has been going on in the world of financial services, since the COVID-19 restrictions? This webinar will provide an update and a summary of the recent trends in complaints and case law.

This amusing and fun webinar will look at the magic of the Christmas story through the eyes of The Three Wise Insurance Execs, as they set out on their camels from a small village in Wales to reach The Lloyd´s Building in London, above which a guiding star shines brightly. The story will be narrated by Jeff Heasman, using specially commissioned artwork. 2020 has been challenging but this will be a story with an underlying message of positivity and hope!

Brokers/Insurance company staff if you do not understand the long-term implications of a negative Ogden in the market place then you will be failing your clients – this presentation will help you understand why Parliament’s decision to create and stick with a negative Ogden rate has an impact on ALL major liability injury claims. Even the traditional EL limit of £10m is now looking too small let alone PL limits of £2m

There is a vital question that is very rarely asked in insurance and financial services. A question that will completely transform the way products and services are designed and sold. By then asking appropriate follow up questions, you will build a deep and meaningful relationship with your customers and ensure loyalty. This webinar focuses on the key question and then how to design a strategy for follow up questions based on the customer´s answers. It will transform the way you work with customers and it will take your business success to the next level.

The FCA has significantly increased the number of cases under investigation over the past few years. This webinar will cover, how a claim is transferred into enforcement, what to expect if a matter is transferred into the FCA’s enforcement division, the FCA’s powers and the FCA’s decision process.

The event will be presented by Ian Derrick. Ian joined the Bank of England in 2000 as Deputy Agent at the Agency for Wales, and returned to the role from a year's secondment to the economic analysis area of the Office of National Statistics in Newport in June 2015. Born and schooled in Llanelli, Ian graduated from Cardiff University in Economics in 1989, joining The Royal Bank of Scotland, working primarily in corporate banking and project finance roles in the City of London in the 1990s.