Novus Webinar - The Thinking Paradox

Wednesday, 16 September 2020
10:00 am – 11:00 am
    • Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consultancy

NOVUS, the Insurance Institute of Cardiff's young professionals group, invite you to join their upcoming webinar on The Thinking Paradox.

Event details

Wednesday 16th September 2020 10:00am – 11:00am

The webinar will be run via Zoom, a global web-conferencing solution. Zoom is easy to use, a link and joining instructions will be sent to you ahead of the webinar.

About the event

We overthink or we don't think enough. When we try to focus, we can't. When we want to relax, our mind is too focused. When we need to make a quick decision, we can't and we hold back. When we need to take time to make a decision, we don't and we act impulsively. When are the best decisions made and how can we learn to think or "unthink" when we need to? How can we learn to trust our instincts more? This webinar will explore these fundamental questions, which have even more relevance in the difficult and uncertain times we currently find ourselves in.

Learning objectives

  • Identify the key thought processes of the conscious and sub-conscious psychological mind.
  • Explain the way we can learn to think and “unthink” when we need to.
  • Implement a strategy that will help to relieve stress in thought processes and ensure we are more confident in trusting our instincts.

About the speaker

Jeff Heasman is a professional trainer who specialises in communication skills within the insurance and financial services sector. Jeff is a certified practitioner in Neuro-Linguistic Programming (NLP) and a professional member of the Academy of Modern Applied Psychology.

In addition, Jeff holds a bachelor's degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company. Subsequently he was Dean of the Faculty of Law at Cavendish University in Zambia, has been a tutor at Swansea University and a lecturer in international negotiation skills to MBA students at ESIC University in Spain.

Jeff now combines his experience and expert knowledge to provide communication skills training to prestigious organisations, companies and individuals throughout the world.


Each year the president of Novus choses a charity to support throughout the year. This year, Emma has chosen Ty Hafan who are one of the UK’s leading paediatric palliative care charities and offers care to children and support for their families throughout Wales.

As we would usually hold a raffle at each event to fundraise, we are trying to promote the charity via our webinar invites. Any donations would be greatly appreciated. Please find our JustGiving page here.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at