Online Event - Different ways to Communicate with your customers and team

Tuesday, 14 December 2021
10:00 am – 11:00 am (UK time)
    • Susan Heaton-Wright, Superstar Communicator

The Insurance Institute of Cardiff invite you to an online event on – Different ways to Communicate with your customers and team

Event Details:

Tuesday 14th December 2021 10:00 – 11:00

The webinar will be run via Zoom, a global web-conferencing solution.


We all have our preferences in communicating with others. Teams/organisations tend to use a couple of different options when in fact there could be more efficient and time saving ways of communicating. Could you have more engagement with clients and prospects by varying the communication?

Learning Objectives:

  • Identifying why different communication works with different people
  • Understanding how individuals receive communication in different ways and the preferences they have
  • Considering your intermit team; are there more effective ways to share information?
  • Discovering different ways your clients can contact and interact with you
  • How could you modify your communication styles and channels so you can really engage with your clients and prospects?


Susan Heaton-Wright is an impact, communications and speaking expert virtually and in live events for emerging leaders and the creator of the Superstar Communicator™ methodology. She is an international speaker; the MD of award winning music company, Viva Live Music, podcaster and a former prize winning international opera singer.

She delivers seminars, workshops and individual training for many companies including Astra Zeneca, Shell, Microsoft, AXA, the NHS and Quintiles. As a CPD accredited speaker, she regularly delivers speeches and seminars to lawyers, accountants and finance professionals, as well as leaders and emerging leaders in organisations. Many of her clients go on to be interviewed on Sky News and BBC as well as speaking at industry conferences. She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts. Susan has contributed to articles in Forbes, The Guardian, Huffington Post, Thrive Global, The Scotsman and trade publications. In 2020, she was named as an #ialso 100 top inspirational female entrepreneurs in UK

Susan is a Fellow of the Royal Geographical Society, The Royal Society of Arts and the Incorporated Society of Musicians. She leads a project of musicians in Greece annually, to deliver music workshops to refugees in Athens as part of the 'Love without Borders' charity.

Further information.

A link will be sent via your email address supplied at the time of booking. PLEASE DO NOT share this with anyone else.

Please note that this webinar will be hosted on the Zoom platform which may be restricted by some employers. Members may need to utilise their own personal devices in these circumstances to access the platform.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at