Online Event - Critical Thinking and Decision Making Skills

Tuesday, 20 September 2022
10:00 am – 11:00 am (UK time)
    • Jeff Heasman, Insurance Upskill

The Insurance Institute of Cardiff invite you to a webinar on Critical Thinking and Decision Making Skills

Event Details:

Tuesday 20th September 2022 10:00 – 11:00

The webinar will be run via Zoom, a global web-conferencing solution. Zoom is easy to use, a link and joining instructions will be sent to you at the time of booking.

About the session:

Critical thinking is an essential skill that helps us to avoid inference or assumption. Both are dangerous when advising clients or making decisions. It is essential that decisions are made, and advice is given, based on evidence, observation and logic.

This session will show you how to develop your critical thinking skills resulting in the ability to make better decisions and gain confidence in sticking by the decisions you have made.

Learning Objectives:

  • Identify the importance of critical thinking and its impact on the decision making process.
  • Explain the typical barriers to critical thinking and how to overcome them.
  • Implement a strategy to think more critically, make better decisions and feel more confident.

About the speakers:

Jeff Heasman is a professional trainer who specialises in communication skills within the insurance and financial services sector. Jeff is a certified practitioner in Neuro-Linguistic Programming (NLP) and a professional member of the Academy of Modern Applied Psychology.

In addition, Jeff holds a bachelor's degree in law from the University of Glamorgan and a master of laws degree from Swansea University, as well as a postgraduate certificate in teaching English language to adults.

Jeff spent many years in practice as a litigation executive, dealing with cases up to and including the Court of Appeal in London (England v IBC Vehicles Ltd) and as a senior liability adjuster at Crawford and Company. Subsequently he was Dean of the Faculty of Law at Cavendish University in Zambia, has been a tutor at Swansea University and a lecturer in international negotiation skills to MBA students at ESIC University in Spain.

Jeff now combines his experience and expert knowledge to provide communication skills training to prestigious organisations, companies and individuals throughout the world.

Further information:

A link will be sent via your email address supplied at the time of booking. PLEASE DO NOT share this with anyone else.

Please note that this webinar will be hosted on the Zoom platform which may be restricted by some employers. Members may need to utilise their own personal devices in these circumstances to access the platform.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at