Forthcoming events

This month

EVENT POSTPONED Through the Grapevine: CPD special

  • Thu 27 Jan. 5:30 pm
    • Jeff Heasman

Event has been postponed due to Covid restrictions.

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All forthcoming events

Online Event - Customer Service - What's That Again?

  • Wed 09 Feb 10:00 am – 11:00 am
    • Bernard Thornton FCII

At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world.

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Online Event - How contract conditions can change the liability of an insured and why brokers must advise clients on this

  • Tue 15 Feb 12:30 pm – 1:30 pm
    • Alan Chandler

Many policyholders sign contracts without realising they are potentially exposing themselves to liabilities that are not covered by their insurances. Often these contracts are signed in order to either win business or obtain key supplies, either way they are extending their liability beyond the potential protection provided by the liability insurer.

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Online Event - Broker trading skills in a hard market

  • Thu 24 Feb 10:00 am – 11:00 am
    • Nick Thomas, Nick Thomas & Associates
    • Diane Jenkins BA (Hons) ACII, Chartered Insurance Broker

This second in our hard market webinar series builds on the learnings of session one but also stands alone in its own right. Informed by the experience of working in multiple hard markets over many decades of experience, allied to an up to the minute appreciation of insurance market developments, this session provides proven broker strategies [in working with both clients and the market] to optimise hard market outcomes.

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Online Event - Managing your Fear

  • Wed 09 Mar 10:00 am – 11:00 am
    • Susan Heaton-Wright, Superstar Communicator

There are situations where we are affected by fear; this could impact on our performance, or we could avoid taking up opportunities that could progress our career. In this powerful masterclass, Susan shares techniques to understand and manage your fear so you can present the very best version of yourself in business situations. Using proven knowledge from Neuroscience as well as her experience as a professional musician, Susan delivers invaluable content.

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Online Workshop - Introduction to Insurance

  • Tue 15 Mar 9:30 am – 12:30 pm
    • Alan Chandler

This three hour webinar (with a break in the middle) will be ideal for staff who are new or fairly new to the insurance industry, for those studying IF1 or for those who just want to get a better understanding of the main principles that underpin our industry.

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Online Event - Law of Torts in a Nutshell

  • Tue 22 Mar 10:00 am – 11:00 am
    • Jeff Heasman, Insurance Upskill

All too often we overthink principles of tort law and we get confused by the raft of cases that exist in this area of law. In turn, we confuse ourselves and our customers in the way we explain and apply those principles of law.

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Online Event - Professional Indemnity insurance – How claims can arise

  • Thu 07 Apr 1:00 pm – 2:00 pm
    • Alan Chandler

This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing. The webinar, presented by Alan Chandler, one of the most popular presenters in the UK, explores the problems posed by a claims made wording and the difficulty clients have going into retirement without adequate run off cover. The presentation also looks at ensuring the correct limits of indemnity are set.

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Online Event - The Civil Liability Act Revisited

  • Tue 12 Apr 10:00 am – 11:00 am
    • Bernard Thornton FCII

The Civil Liability Act, introduced on 31 May 2021, brought about the biggest changes to RTA personal injury claims procedures in 30 years. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and fast moving aspect of general insurance.

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Online event - Closing the deal - Objection Handling

  • Thu 28 Apr 10:00 am – 11:00 am
    • Nick Thomas, Nick Thomas & Associates

In the same way that many salespeople experience ‘call reluctance’, many others fail to ask for the business, or to have appropriate strategies to deal with objections when they do. This session explores how the work you do earlier in the process can make it easier for yourself by minimising objections and creating an ‘easier close’. We then explore how to handle objections when they do arise, and how to help secure the final close.

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Online Event - Social Media Skills

  • Thu 05 May 10:00 am – 11:00 am
    • Susan Heaton-Wright, Virtual Impact, Communications & Speaking Consultant, Speaker, Coach, Trainer, Mentor

Social Media and digital marketing are part of any business’s marketing strategy. Posts using images and information are powerful, but to really engage and build trust, using spoken communication: videos, podcasts and ‘Lives’ is the most powerful way to build business relationships. In this virtual workshop I will share how to be a Superstar Communicator on Social Media

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Online Workshop - CII Examination Techniques

  • Tue 10 May 9:30 am – 12:30 pm
    • Alan Chandler

This three hour workshop (which will include a break) will aid all those who are taking CII or PFS examinations. It is a generic overview delivered by Alan Chandler, who is one of the most popular insurance presenters in the UK, and who has been both tutor and examiner for many different CII subjects.

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Online Event - Public Liability - Where we are heading

  • Tue 07 Jun 10:00 am – 11:00 am
    • Jeff Heasman, Insurance Upskill

Recent case law in the area of public liability has revealed some trends in the way that the courts are dealing with liability issues. An analysis of these trends is going to be very useful when we begin to look at new classes of claims likely to arise, especially following the Covid-19 pandemic.

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Online Event - Directors and Officers Insurance Overview

  • Wed 22 Jun 12:30 pm – 1:30 pm
    • Alan Chandler

The webinar will briefly explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. The market will harden and that is why it is essential brokers have conversations with their clients now.

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Online Event - Application Fraud: The Forgotten Frontline Battle

  • Tue 05 Jul 10:00 am – 11:00 am
    • Jeff Heasman, Insurance Upskill

The latest ABI statistics relating to insurance fraud show a rise in application fraud and the number of detected incidents far outweigh fraudulent claims. Yet, when we talk as an industry about fraud, the focus is all too often on claims and curiously application fraud is somewhat overshadowed.

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Online Event - An overview of Commercial Package Insurance

  • Tue 26 Jul 12:30 pm – 1:30 pm
    • Alan Chandler

Many policyholders sign contracts without realising they are potentially exposing themselves to liabilities that are not covered by their insurances. Often these contracts are signed in order to either win business or obtain key supplies, either way they are extending their liability beyond the potential protection provided by the liability insurer.

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Online Event - Creating and claiming value in negotiations

  • Wed 03 Aug 10:00 am – 11:00 am
    • Jeff Heasman, Insurance Upskill

This masterclass in negotiation focuses on how to create and claim value in a negotiation. A critical skill in a hard market. We will look at how to ensure the negotiation does not become focused around price and premium by discussing how to create value in a negotiation through identifying interests. We will focus on how to identify distributive interests (win-lose), integrative interests (win-win) and common interests.

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Online Event - The Rise of Errors and Omission Claims Against Brokers and why Broker Pi premiums are soaring

  • Mon 15 Aug 12:30 pm – 1:30 pm
    • Alan Chandler

Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.

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Online Event - Commercial Property Insurance – What is actually covered in an All Risks wording?

  • Thu 08 Sep 12:30 pm – 1:30 pm
    • Alan Chandler

This presentation explores what is covered in an 'All-risks’ Commercial Property wording which is not as wide as the title suggests! Alan Chandler, one of the most popular presenters in the UK explores how each peril covered could actually cause a loss and what is excluded under each peril. Brokers use the term ‘All Risks’ every single day but rarely stop to think about the full coverage they are offering. This webinar will enable staff to get under the bonnet of an All Risks wording and have more confidence in advising on this cover going forward.

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Online Event - Critical Thinking and Decision Making Skills

  • Tue 20 Sep 10:00 am – 11:00 am
    • Jeff Heasman, Insurance Upskill

Critical thinking is an essential skill that helps us to avoid inference or assumption. Both are dangerous when advising clients or making decisions. It is essential that decisions are made, and advice is given, based on evidence, observation and logic. This session will show you how to develop your critical thinking skills resulting in the ability to make better decisions and gain confidence in sticking by the decisions you have made.

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