Forthcoming events

This month

Webinar - The Art of Disagreement

  • Wed 15 Jul 3:30 pm – 4:30 pm
    • Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consultancy

Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business. A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session will teach you how to recognise the "spark" that leads to a disagreement and then how to manage the interaction towards a positive outcome.

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Webinar Event - FCA Business Interruption Test Case

  • Fri 17 Jul 10:00 am – 11:00 am
    • Branko Bjelobaba FCII

This comprehensive and interactive one hour webinar will focus on the FCA's ground-breaking test case at the High Court. While the full hearing won't begin until 20 July 2020 (and is scheduled to take 8 days) we have already had two days of initial arguments and some of the insurers' counsel have made interesting responses to the issues being raised by the FCA.

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Webinar Event - Motor Insurance - All You Need To Know In A Nutshell

  • Tue 21 Jul 3:00 pm – 4:00 pm
    • Alan Chandler

We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover.

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Webinar Event - 7 Habits of Highly Effective negotiators In Insurance and the Financial Services Industry

  • Tue 28 Jul 10:00 am – 11:00 am
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Insurance Upskill

Good negotiation skills are crucial to many different roles within the insurance and financial services sector, and though we may not always realise it, most of our day-to-day work centres around negotiations. That said, little or no formal training is devoted towards these essential skills. This is an interactive and fun session that introduces the key elements of a negotiation process, such as the following:

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All forthcoming events

Webinar on - Personal Injury Claims – Where Next?

  • Wed 05 Aug 10:00 am – 11:00 am
    • Bernard Thornton FCII

This presentation looks at the background to the current market for injury claims and how it will be affected by the CLA. It predicts the likely consequences for insurers, intermediaries, claimants and the insuring public and takes into account other topical and disrupting factors in the Motor market such as Ogden, general claims inflation and now the dramatic onset of Covid-19. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and sometimes contentious aspect of general insurance.

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Webinar Event - Motor Fleet Insurance – All you need to know in a nutshell

  • Fri 07 Aug 9:00 am – 10:00 am
    • Alan Chandler

There are less and less insurance staff specialising in motor fleet insurance meaning that the knowledge of this essential cover is reducing. This webinar is about giving broking and insurer staff and opportunity to learn or refresh their knowledge around motor fleet insurance.

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Webinar Event - Law of Torts In A Nutshell

  • Thu 13 Aug 3:00 pm – 4:00 pm
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Insurance Upskill

All too often we overthink principles of tort law and we get confused by the raft of cases that exist in this area of law. In turn, we confuse ourselves and our customers in the way we explain and apply those principles of law. In this session, we will strip the law of torts back to basics and demistify the confusion. We will learn how to explain the law in a simple and clear way and how to apply the case law to real-life scenarios. Areas that we will examine include:

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Webinar Event - Sales & Service – A New Warning From The FCA

  • Thu 20 Aug 10:00 am – 11:00 am
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Insurance Upskill

The FCA has now published guidance following their thematic review of the general insurance distribution chain. The FCA concluded that as business models have evolved and distribution chains have become more complex, the potential for customer harm has significantly increased. The FCA has issued an immediate call to action to all general insurance firms. This session we will look at the key findings and recommendations from the FCA´s thematic review and discuss the FCA´s expectations and next steps as set out in the new guidance.

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2020 Dinner

  • Fri 04 Sep 7:00 pm – 11:30 pm
  • The Exchange Hotel

The President and Insurance Institute of Cardiff are delighted to announce details of our 2020 Annual Dinner, which will take place on Friday 4th September at The Exchange Hotel.

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