Forthcoming events

This month

Webinar - Personal Lines - Getting it Right

  • Tue 28 Sep 2:00 pm – 3:00 pm
    • Alan Chandler

This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right. What are endorsements? what are conditions and warranties? why does a breach of condition have to relate to the claim in Personal lines? – all the answers will be explained and made clear by Alan, who will include real life case law to provide additional understanding.

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All forthcoming events

Webinar - Late Payment of Claims

  • Thu 07 Oct 10:30 am – 11:30 am
    • Jeff Heasman

The Enterprise Act 2016 introduced the notion of damages for late payments of claims. The provision has not received much attention until now. With disputes continuing around payment of claims for business interruption, despite the recent Supreme Court decision in the FCA test case, many policyholders and their lawyers are threatening satellite litigation in seeking damages for late payment of claims. But what does the law say about late payment of claims? What tests does a policyholder need to satisfy to qualify for damages? How can we defend these claims? What can we learn from other jurisdictions? This webinar will seek to answer these questions and, through a review of the original Law Commission reports, provide background as to the intention of the law. This webinar will also provide views on how the challenges are likely to develop in the coming years as policyholders and their lawyers increasingly raise arguments seeking damages for late payment of claims.

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Online Event - Network for Success

  • Thu 14 Oct 10:00 am – 11:00 am
    • Susan Heaton-Wright, Superstar Communicator

Networking is an essential skill if you wish to raise your profile professionally and/or move your business forward, yet it is something many people dread. Being able to create and maintain a strong network is crucial. This interactive virtual masterclass provides the audience essential skills in face to face and online networking. Including meeting strangers, having interesting conversations, when to move on, following up and keeping in touch with your network. This masterclass will focus on virtual networking.

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Webinar Event - Understanding Personal Lines Claims

  • Tue 19 Oct 12:00 pm – 1:00 pm
    • Alan Chandler

This webinar delivered by Alan Chandler one of the leading presenters in the UK looks at what a personal line claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim.

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Webinar Event - Cross Sales and Growing Existing Accounts

  • Thu 04 Nov 10:30 am – 11:30 am
    • Nick Thomas, Nick Thomas & Associates

Cross selling to an existing client should be significantly easier and more cost effective than developing 'new-new' business, but few succeed in generating consistently successful cross sales opportunities and conversions. This session builds the vital awareness of factors that prevent cross selling at organisational, team and individual levels, before unlocking the secrets to cross sales success.

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Webinar Event - The death of the Orient-Express: a new train of thought on proximate cause?

  • Wed 10 Nov 10:30 am – 11:30 am
    • Jeff Heasman

On 15 January 2021, the Supreme Court held in the FCA Test Case that the Orient-Express Hotels case had been wrongly decided. Proximate cause has long been an issue that the courts have grappled with and as a result this has caused confusion and uncertainty throughout the insurance industry. In this webinar, Jeff Heasman will use his vast experience as a lecturer in tort law and insurance law to strip proximate cause back to the basic principles, trace its development up until the Supreme Court decision on 15 January 2021 and then provide views on what impact the decision will have on underwriting considerations going forward.

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Webinar Event - Cyber Insurance

  • Thu 02 Dec 10:30 am – 11:30 am
    • Nick Thomas, Nick Thomas & Associates

Cyber risk is a growing issue for all businesses, so brokers and insurers need to understand the risks and insurance cover available. No two cyber policies are the same so this can be a complex area for insurers, brokers, and their clients to understand the cover offered. This session reviews the cyber risk insurance solutions available in this rapidly changing class. The webinar will be run by Nick Thomas of Nick Thomas & Associates and Diane Jenkins BA (Hons), ACII, Chartered Insurance Broker

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Online Event - Different ways to Communicate with your customers and team

  • Tue 14 Dec 10:00 am – 11:00 am
    • Susan Heaton-Wright, Superstar Communicator

We all have our preferences in communicating with others. Teams/organisations tend to use a couple of different options when in fact there could be more efficient and time saving ways of communicating. Could you have more engagement with clients and prospects by varying the communication?

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