Forthcoming events
All forthcoming events
Webinar - Managing the Market Cycle
Hard markets usually last around a maximum of three years and this latest one started in 2020. This presentation, delivered by Alan Chandler one of the UK’s most popular presenters, looks at what causes market cycles in the insurance industry and what is likely to occur in 2025.
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The Insurance Institute of Cardiff Annual Dinner 2025
Lewys Richards, President of the Insurance Institute of Cardiff, and the Institute Council are delighted to announce details of our 2025 Annual Dinner. Our showcase event will once again take place at The Mercure Cardiff Holland House Hotel & Spa on Friday 4th April 2025, and we’re sure it will again prove to be the highlight of this year’s Institute calendar with our 2024 dinner being a sell out!
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Annual General Meeting 2025
We need you! To get down to our AGM... Your local institute council invites you to attend their 2025 Annual General Meeting in order to hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members for the forthcoming year. If you feel you could make a positive contribution to your institute, it is an ideal first step to becoming involved. Book your place today.
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Online Event - ESG - Challenges and Opportunities
Environmental, Social & Governance (ESG) regulation is on the rise globally with many new requirements for companies to report on how they are managing ESG risks, and what actions they are taking to prevent negative impacts on the environment, improve Social Responsibility and operate ethically. The insurance industry finds itself in a unique position as it already has the ESG fundamentals of managing risks and robust governance at its core, but in many ways the sector (along with others) is having to play catch up to ESG expectations.
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Online Event: 10 Years of the Insurance Act 2025 - Has it Made a Difference?
The Insurance Act 2015 was the biggest overhaul of insurance law for over 100 years but what has been its impact on the industry and our clients? What are likely to be the future trends in terms of how it is applied? In this webinar we will examine whether the Act has achieved its aims and, by looking at some of the landmark judgments over the past ten years, how the courts have been interpreting the Act. We will also look at what trends we can expect over the next decade.
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Online Event: Sustainable Compassion: how to effectively support clients without impacting your own mental health
In insurance and financial services, we are so often called upon to demonstrate high levels of compassion in a whole range of different scenarios. If not dealt with properly, this can lead to fatigue that is bad for our mental and physical health and which in turn begins to significantly impact our performance and at worst lead to burnout. In this webinar, we will examine how compassion fatigue can manifest itself and then learn a strategy to ensure that we and our colleagues do not become a victim to this silent, but very serious, risk to our health.
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Online Event - Understanding Mental Health
In the fast-paced insurance world, mental health is gaining increased recognition as an essential factor of overall well-being. Promoting mental health wellbeing is a collaborative effort that involves both employers and employees. Proactively managing your own mental well-being contributes to a more positive work experience and an enhanced overall quality of life.
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Online Event - Uncommon Sense for Health and Performance
This session delivered by Ollie Martin, author of ‘Uncommon Sense’, introduces you to six simple daily actions that will make you fitter and healthier than the majority of the population, and help ignite your performance and productivity. This myth-busting presentation will give you the latest hacks on what works and what does not, interspersed with short practices and tests to support engagement, and illustrate and support learning
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Online Event: Group Think: what is it and why is it so high on the FCA´s agenda?
In their consultation relating to diversity and inclusion, the FCA highlighted “group think” as an issue to be addressed in the industry. Their aim is to see better decision-making, risk management and more effective change. But what exactly is “group think”? How does it manifest itself in an organisation? What are the internal and external risks? What do we need to be doing now? These are the questions that will be addressed in this one hour webinar that is of relevance and importance to anyone working within insurance and financial services, whatever their role.
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Online Event - Social Mobility in the Workplace
The UK has one of the lowest rates of social mobility of any high-income country. In this workshop we will be exploring what social mobility is, what the barriers to social mobility are, and how this relates to the workplace. We will also explore what steps your organisation can take to support social mobility
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Cardiff Summer Roadshow
How well are your clients able to articulate their financial goals? When did you last go back to basics and consider how protection features in your clients’ plans? Research shows that initially clients often don’t really know what their goals are. As financial advisers, you need to work closely with them to really explore their goals before building a precise plan which will deliver for their long-term future.
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Webinar - EL,PL and Products Liability insurance overview.
This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how a client could become legally liable.
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Online Event - The Wonderful World of Watches
Many people collect watches – a single watch can easily exceed the limits included within many home contents policies, needing them to be specified. This webinar is an introduction to the watch market, looking at how it is changing, factors influencing price, key risks, and what brokers and insurers should be considering protecting both themselves and their clients.
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Online Event: Motor Trade – Risk Management Challenges
A challenging class of insurance business for brokers relates to motor trade risks. Persuading many motor traders that they would benefit from a methodical approach to risk management is sometimes easier said than done. This workshop seeks to simplify the risk management process for busy motor traders who have not previously appreciated the benefits of focusing upon the risks they face nor the potential savings in insurance premiums that may result.
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Webinar - Household insurance policy wordings.
This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret household insurance endorsements, conditions, warranties and policy wordings and why it is so important to get this right.
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Online Event: The Experience & Expertise Paradox: how you (and your clients) can apply experience and expertise more wisely to avoid bias and make better decisions
There is no doubt that experience and expertise are important. However, they can also contribute significantly to the so-called “intelligence trap”. They can result in entrenched biases, over confidence in our own judgement and blind spots. This webinar will examine how to avoid these potential issues to ensure you apply your experience and expertise with evidence-based wisdom to improve your own decision-making, whilst also being able to recognise the experience and expertise paradox in your clients´ decision-making and advise them accordingly.
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Online Event - Reinsurance Introduction
In this session we will be taking a look into the basics of reinsurance. We will look at why reinsurance is important to the insurance industry and the various forms it takes. We will also look at some case studies that demonstrate the role re-insurance plays within the global insurance industry. This course is ideal for those new to insurance as well as those working within the industry who want further knowledge. It is also a useful course to those studying for their CertCII.
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Webinar - Directors & Officers Insurance in a Nutshell
The webinar will explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few years and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. It should also be noted that many more directors are being sued in recent times individually and that the amount of HSE prosecutions have trebled against individual directors since 2015.
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Online Event - Complaint Handling in a Regulated Environment
We will explore the FCA Complaint Handling rules, and the relevant regulation. We will tackle the lens of viewing complaints as purely a “nuisance” and refocus to see them as an important opportunity for real time feedback and interaction with our customers. We will take a look at the different types of complaints, and the applicable processes and timescales for handling them.
View event detailsOnline Event - How to Avoid Claim-Related Complaints
It will come as no surprise to learn that the vast majority of complaints stem from the handling of claims submitted to insurers. The claim is the “moment of truth” in the contract where the customer learns whether the premium paid over potentially a long period, has been well-spent. Whilst it is imperative to have a prompt resource and efficient process to deal with complaints, this workshop focuses upon proactively reducing their number through retaining the initiative whilst moving a claim towards fulfilment.
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