Previous events

This month

Webinar Event - Changing Employment Trends: The Missed Business Opportunity

  • Thu 17 Sep 3:00 pm – 4:00 pm
    • Alan Chandler

During the last twenty years there has never been more changes in employment trends in the UK - yet in many cases the insurance industry has been slow to change. This presentation, delivered by Alan Chandler, who is well known to our members having delivered the highly successful diploma programme to our institute as well as other very well received presentations, will point out the business opportunities that have arisen due to these changing trends and why they have often been missed.

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Novus Webinar - The Thinking Paradox

  • Wed 16 Sep 10:00 am – 11:00 am
    • Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consultancy

We overthink or we don't think enough. When we try to focus, we can't. When we want to relax, our mind is too focused. When we need to make a quick decision, we can't and we hold back. When we need to take time to make a decision, we don't and we act impulsively. When are the best decisions made and how can we learn to think or "unthink" when we need to? How can we learn to trust our instincts more? This webinar will explore these fundamental questions, which have even more relevance in the difficult and uncertain times we currently find ourselves in.

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Webinar Event - What is Negligence?

  • Fri 11 Sep 11:00 am – 12:00 pm
    • Clare O'Sullivan, RDP Law

The session will be run by Clare O’Sullivan and will cover the following learning objectives: • What is meant by the term negligence? • The ingredients of a negligence claim. • Potential remedies. • What steps can be taken to protect myself?

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2020 Dinner - CANCELLED

  • Fri 04 Sep. 7:00 pm

With regret, due to the ongoing position with Covid 19, we are unable to go ahead with our Annual Dinner rescheduled for September and have taken the decision to cancel.

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All previous events

Webinar Event - Sales & Service – A New Warning From The FCA

  • Thu 20 Aug 10:00 am – 11:00 am
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Insurance Upskill

The FCA has now published guidance following their thematic review of the general insurance distribution chain. The FCA concluded that as business models have evolved and distribution chains have become more complex, the potential for customer harm has significantly increased. The FCA has issued an immediate call to action to all general insurance firms. This session we will look at the key findings and recommendations from the FCA´s thematic review and discuss the FCA´s expectations and next steps as set out in the new guidance.

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Webinar Event - Law of Torts In A Nutshell

  • Thu 13 Aug 3:00 pm – 4:00 pm
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Insurance Upskill

All too often we overthink principles of tort law and we get confused by the raft of cases that exist in this area of law. In turn, we confuse ourselves and our customers in the way we explain and apply those principles of law. In this session, we will strip the law of torts back to basics and demistify the confusion. We will learn how to explain the law in a simple and clear way and how to apply the case law to real-life scenarios. Areas that we will examine include:

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Webinar Event - Motor Fleet Insurance – All you need to know in a nutshell

  • Fri 07 Aug 9:00 am – 10:00 am
    • Alan Chandler

There are less and less insurance staff specialising in motor fleet insurance meaning that the knowledge of this essential cover is reducing. This webinar is about giving broking and insurer staff and opportunity to learn or refresh their knowledge around motor fleet insurance.

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Webinar on - Personal Injury Claims – Where Next?

  • Wed 05 Aug 10:00 am – 11:00 am
    • Bernard Thornton FCII

This presentation looks at the background to the current market for injury claims and how it will be affected by the CLA. It predicts the likely consequences for insurers, intermediaries, claimants and the insuring public and takes into account other topical and disrupting factors in the Motor market such as Ogden, general claims inflation and now the dramatic onset of Covid-19. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and sometimes contentious aspect of general insurance.

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Webinar Event - How to perfect your LinkedIn Profile

  • Tue 04 Aug 10:00 am – 11:15 am

LinkedIn is the ultimate tool when it comes to building and nurturing business relationships - and as we all know first impressions really do count! So let me ask you a question… When did you last take the time to look at your LinkedIn profile? In this webinar, you'll be walked through a 10 point checklist which will allow you to make the most of your LinkedIn profile.

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Webinar Event - 7 Habits of Highly Effective negotiators In Insurance and the Financial Services Industry

  • Tue 28 Jul 10:00 am – 11:00 am
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Insurance Upskill

Good negotiation skills are crucial to many different roles within the insurance and financial services sector, and though we may not always realise it, most of our day-to-day work centres around negotiations. That said, little or no formal training is devoted towards these essential skills. This is an interactive and fun session that introduces the key elements of a negotiation process, such as the following:

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Webinar Event - Motor Insurance - All You Need To Know In A Nutshell

  • Tue 21 Jul 3:00 pm – 4:00 pm
    • Alan Chandler

We all purchase motor insurance for ourselves and most brokers place it for their clients in some shape way or form, but how much do we really know about motor insurance. It has become so automated that many broker and insurer staff have forgotten the details of the cover, and some have never even been taught about the coverage, well this is opportunity to refresh and learn about this essential cover.

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Webinar Event - FCA Business Interruption Test Case

  • Fri 17 Jul 10:00 am – 11:00 am
    • Branko Bjelobaba FCII

This comprehensive and interactive one hour webinar will focus on the FCA's ground-breaking test case at the High Court. While the full hearing won't begin until 20 July 2020 (and is scheduled to take 8 days) we have already had two days of initial arguments and some of the insurers' counsel have made interesting responses to the issues being raised by the FCA.

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Webinar - The Art of Disagreement

  • Wed 15 Jul 3:30 pm – 4:30 pm
    • Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consultancy

Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business. A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session will teach you how to recognise the "spark" that leads to a disagreement and then how to manage the interaction towards a positive outcome.

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Webinar Event - Get Stuff Done- How to do more in less time

  • Wed 08 Jul 10:00 am – 11:30 am
    • Sarah Stoddart

This webinar will allow you to learn how to reclaim time. Best practice time management and productivity tips will be discussed that a relevant to everyone from new employees to busy executives. The content is focused on practical techniques that you can use in your personal and professional life immediately.

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Webinar Event - Essential Questioning Skills for Insurance & Financial Services Professionals

  • Tue 30 Jun 3:00 pm – 4:00 pm
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Insurance Upskill

Questioning and information gathering techniques are crucial skills to be applied throughout the industry, from gathering initial information to assessing needs and demands through to sale of appropriate products to clients. The main areas of focus in this session are:

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Novus Webinar - Humanising Communication & Increasing Client Interaction in an Automated World

  • Fri 26 Jun 11:00 am – 12:00 pm
    • Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consultancy

In a business landscape that is becoming increasingly automated and in which interaction with clients is becoming less, it is more important than ever to understand the importance of client “touchpoints” and how to make the most of them. This fun and interactive session will teach the essential skills of how to create “touchpoints”, humanise interaction and communication and so enhance the client journey to create a win-win situation for businesses and clients.

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Webinar Event - Personal Injury Claims – Where Next?

  • Wed 24 Jun 10:00 am – 11:00 am
    • Bernard Thornton FCII

This presentation looks at the background to the current market for injury claims and how it will be affected by the CLA. It predicts the likely consequences for insurers, intermediaries, claimants and the insuring public and takes into account other topical and disrupting factors in the Motor market such as Ogden, general claims inflation and now the dramatic onset of Covid-19.

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Webinar - Cognitive Flexibility: An essential skill for the 4th industrial revolution

  • Wed 17 Jun 3:30 pm – 4:30 pm
    • Jeff Heasman CELTA, LL.B, LL.M, Jess Heasman Training & Consultancy

Cognitive flexibility is our ability to shift our thinking in the face of setbacks, mistakes or when new information comes to light. It is a skill that the World Economic Forum has listed in the top ten skills that people will need if they are to thrive in the so-called 4th industrial revolution. This session will teach you how to develop your cognitive flexibility in a fast-paced and challenging working environment and enable you to move away from one-dimensional thinking.

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Webinar Event - The Rise of Errors & Omission Claims against Brokers and Why Broker PI Premiums Are Soaring

  • Thu 11 Jun 2:00 pm – 3:00 pm
    • Alan Chandler

Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of brokers has never been higher. This presentation will explore why the amount of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.

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Webinar Event - Managing Stress in the Workplace

  • Wed 10 Jun 10:00 am – 11:00 am
    • Sarah Stoddart

Stress isn't always bad, a little bit of stress can make us more productive and focused, but when it becomes more than that it can stop being helpful and can cause damage to your mind and body. Chronic stress can lead to 'burnout' - a state of overwhelming mental, emotional and physical exhaustion. This webinar is aimed at both those that suffer from stress themselves and managers that would like to understand more about stress in the workplace to support their teams.

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