Previous events

This month

Online Event - Property insurance - Understanding why there will be 15% + rate increases in 2022

  • Mon 24 Jan 12:00 pm – 1:00 pm
    • Alan Chandler

A combination of higher materials and labour costs will mean insurers are likely to need 9.6% increases just to cover rebuild cost inflation in the UK. However, given most need additional rate strength of around 6% to balance their loss-making property books, this will mean policyholders looking at rate increases of around 15% in 2022 on top of the 2021 increases!

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Online Event - Brexit – The multiple implications across insurance classes

  • Wed 19 Jan 2:00 pm – 3:00 pm
    • Nick Thomas, Nick Thomas & Associates
    • Diane Jenkins BA (Hons) ACII, Chartered Insurance Broker

Brexit has implications for all businesses, and their insurance arrangements. This session looks at the post- Brexit implications across a range of insurance classes, providing practical guidance.

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Online Event - Understanding The Legal Principles of Insurance

  • Thu 06 Jan 1:00 pm – 2:00 pm
    • Alan Chandler

This webinar will provide a plain English overview of the main legal principles of insurance

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All previous events

EVENT CANCELLED Novus Christmas Celebrations

  • Thu 16 Dec 6:00 pm – 11:00 pm

Every year, we look forward to our Christmas Networking Event and were so excited to host our first face-to-face event in over 2 years! However, given the growing concerns around COVID-19 and the latest Omicron variant, we have made the difficult decision to cancel this event. We hope to see you next year!

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Online Event - Different ways to Communicate with your customers and team

  • Tue 14 Dec 10:00 am – 11:00 am
    • Susan Heaton-Wright, Superstar Communicator

We all have our preferences in communicating with others. Teams/organisations tend to use a couple of different options when in fact there could be more efficient and time saving ways of communicating. Could you have more engagement with clients and prospects by varying the communication?

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Webinar Event - Cyber Insurance

  • Thu 02 Dec 10:30 am – 11:30 am
    • Nick Thomas, Nick Thomas & Associates

Cyber risk is a growing issue for all businesses, so brokers and insurers need to understand the risks and insurance cover available. No two cyber policies are the same so this can be a complex area for insurers, brokers, and their clients to understand the cover offered. This session reviews the cyber risk insurance solutions available in this rapidly changing class. The webinar will be run by Nick Thomas of Nick Thomas & Associates and Diane Jenkins BA (Hons), ACII, Chartered Insurance Broker

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Webinar: Financial Resilience for Women (1)

  • Wed 24 Nov 9:30 am – 11:00 am
  • Online
    • Alison Cooper, ACT One Training Services Ltd

This talk follows and builds on the theme of the CII initiative, Insuring Women’s Futures. The talk is geared towards women and to financial planning professionals, who are interested in learning more about the key issues for women and their future financial resilience. The talk is designed to highlight what women need to know on their quest for Financial Independence. Due to interaction, numbers are capped at a maximum of 25 people.

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Webinar Event - The death of the Orient-Express: a new train of thought on proximate cause?

  • Wed 10 Nov 10:30 am – 11:30 am
    • Jeff Heasman

On 15 January 2021, the Supreme Court held in the FCA Test Case that the Orient-Express Hotels case had been wrongly decided. Proximate cause has long been an issue that the courts have grappled with and as a result this has caused confusion and uncertainty throughout the insurance industry. In this webinar, Jeff Heasman will use his vast experience as a lecturer in tort law and insurance law to strip proximate cause back to the basic principles, trace its development up until the Supreme Court decision on 15 January 2021 and then provide views on what impact the decision will have on underwriting considerations going forward.

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Online Event - FCA's NEW GI Pricing Practices, Product Governance and Product Value

  • Tue 09 Nov 10:00 am – 11:00 am
    • Branko Bjelobaba FCII

New rules came into force affecting Product Governance on 1 October 2021 and these rules apply to commercial and personal lines insurances. The rules are wide-ranging and also seek to address what has been described as the ‘loyalty penalty’ paid by existing general insurance product customers and aim to ensure that customers receive fair value in the insurance products they buy.

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Webinar Event - Cross Sales and Growing Existing Accounts

  • Thu 04 Nov 10:30 am – 11:30 am
    • Nick Thomas, Nick Thomas & Associates

Cross selling to an existing client should be significantly easier and more cost effective than developing 'new-new' business, but few succeed in generating consistently successful cross sales opportunities and conversions. This session builds the vital awareness of factors that prevent cross selling at organisational, team and individual levels, before unlocking the secrets to cross sales success.

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Novus Webinar - Insuring the Paranormal: a Halloween Special

  • Fri 29 Oct 11:00 am – 12:00 pm
    • Jeff Heasman

In this light-hearted and fun webinar specifically designed for Halloween, Jeff Heasman will take us through what products related to the paranormal actually exist in the market and what claims insurers have or are likely to encounter.

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Webinar Event - Understanding Personal Lines Claims

  • Tue 19 Oct 12:00 pm – 1:00 pm
    • Alan Chandler

This webinar delivered by Alan Chandler one of the leading presenters in the UK looks at what a personal line claims handler would look for in the event of a claim. The webinar explores the importance of early notification of claim by the policyholder, what information a Personal Lines claims handler will typically seek and when they will use an outsourcer. The presentation will also explore the insurers obligations under the Enterprise Act 2016 and why they must settle promptly and finally we will explore when a policyholder can approach the FOS over a claim.

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Online Event - Network for Success

  • Thu 14 Oct 10:00 am – 11:00 am
    • Susan Heaton-Wright, Superstar Communicator

Networking is an essential skill if you wish to raise your profile professionally and/or move your business forward, yet it is something many people dread. Being able to create and maintain a strong network is crucial. This interactive virtual masterclass provides the audience essential skills in face to face and online networking. Including meeting strangers, having interesting conversations, when to move on, following up and keeping in touch with your network. This masterclass will focus on virtual networking.

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Webinar - Late Payment of Claims

  • Thu 07 Oct 10:30 am – 11:30 am
    • Jeff Heasman

The Enterprise Act 2016 introduced the notion of damages for late payments of claims. The provision has not received much attention until now. With disputes continuing around payment of claims for business interruption, despite the recent Supreme Court decision in the FCA test case, many policyholders and their lawyers are threatening satellite litigation in seeking damages for late payment of claims. But what does the law say about late payment of claims? What tests does a policyholder need to satisfy to qualify for damages? How can we defend these claims? What can we learn from other jurisdictions? This webinar will seek to answer these questions and, through a review of the original Law Commission reports, provide background as to the intention of the law. This webinar will also provide views on how the challenges are likely to develop in the coming years as policyholders and their lawyers increasingly raise arguments seeking damages for late payment of claims.

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InsurED & Financial Planning Day 2021

  • Wed 29 Sep 8:45 am – 5:00 pm

InsurED 2021

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Webinar - Personal Lines - Getting it Right

  • Tue 28 Sep 2:00 pm – 3:00 pm
    • Alan Chandler

This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, takes a plain English view of how the law and the Financial Ombudsman Service interpret endorsements, conditions, warranties and policy wordings and why it is so important to get this right. What are endorsements? what are conditions and warranties? why does a breach of condition have to relate to the claim in Personal lines? – all the answers will be explained and made clear by Alan, who will include real life case law to provide additional understanding.

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Online Event - FCA Business Interruption Insurance Test Case - FOS decisions

  • Thu 09 Sep 10:00 am – 11:00 am
    • Branko Bjelobaba FCII

The one-hour webinar is again comprehensive and interactive and will focus on a number of various decisions made on complaints referred to the FOS following claims that have been turned down by insurers with the FOS considering the judgment of the Supreme Court in its decisions.

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Webinar - Health and Wellbeing in the remote and hybrid environment

  • Wed 08 Sep 10:30 am – 11:30 am
    • Nick Thomas, Nick Thomas & Associates

In March 2020 organisations and their employees had to shift rapidly and unexpectedly from primarily office-based working, to working remotely from home. Whilst many have enjoyed avoiding tortuous commutes and have found extra time for personal and work pursuits, these changes have also led to concerns about employee health and wellbeing, and organisations' ability to monitor these areas in a remote context. This session builds awareness of the key health and wellbeing challenges to home working and provides the tools and skills to overcome them and to build optimum health

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Webinar - Understanding a Company Structure

  • Mon 23 Aug 1:00 pm – 2:00 pm
    • Alan Chandler

It is essential all insurance staff have a good understanding of the different types of way in which a company could be structured and failing to understand these structures could lead to wrong cover being put in place. This webinar, provided by Alan Chandler one of the most popular presenters in the UK, will examine the difference between a sole trader, a partnership, a limited liability partnership, a private limited company and a public limited company. Alan will also explore the ways in which charities are formed. The leading case of Macaura v Northern insurance shows us that a policy will not respond if the insurance cover does not reflect the true structure of the company.

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Webinar Event - Under Insurance on Personal Lines Products

  • Wed 04 Aug 1:00 pm – 2:00 pm
    • Alan Chandler

This webinar, delivered by Alan Chandler, one of the most popular presenters in the UK, examines the challenge of making sure personal lines policyholders avoid under insurance. Where the insured has to provide a building sum insured, only 10% of policyholders in the UK get this correct, we can therefore see there is a major issue of under insurance. Alan will look at what needs to be taken into account in respect of setting the correct buildings and contents sums insured, including personal possessions away from the home. The webinar will then explore the consequences for the policyholder for failing to insure adequately.

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