Previous events

All previous events

Webinar Event - Essential Questioning Skills for Insurance & Financial Services Professionals

  • Tue 30 Jun 3:00 pm – 4:00 pm
    • Jeff Heasman MABP, PGCert CELTA, LL.B (Hons), LL.M, Insurance Upskill

Questioning and information gathering techniques are crucial skills to be applied throughout the industry, from gathering initial information to assessing needs and demands through to sale of appropriate products to clients. The main areas of focus in this session are:

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Novus Webinar - Humanising Communication & Increasing Client Interaction in an Automated World

  • Fri 26 Jun 11:00 am – 12:00 pm
    • Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consultancy

In a business landscape that is becoming increasingly automated and in which interaction with clients is becoming less, it is more important than ever to understand the importance of client “touchpoints” and how to make the most of them. This fun and interactive session will teach the essential skills of how to create “touchpoints”, humanise interaction and communication and so enhance the client journey to create a win-win situation for businesses and clients.

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Webinar Event - Personal Injury Claims – Where Next?

  • Wed 24 Jun 10:00 am – 11:00 am
    • Bernard Thornton FCII

This presentation looks at the background to the current market for injury claims and how it will be affected by the CLA. It predicts the likely consequences for insurers, intermediaries, claimants and the insuring public and takes into account other topical and disrupting factors in the Motor market such as Ogden, general claims inflation and now the dramatic onset of Covid-19.

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Webinar - Cognitive Flexibility: An essential skill for the 4th industrial revolution

  • Wed 17 Jun 3:30 pm – 4:30 pm
    • Jeff Heasman CELTA, LL.B, LL.M, Jess Heasman Training & Consultancy

Cognitive flexibility is our ability to shift our thinking in the face of setbacks, mistakes or when new information comes to light. It is a skill that the World Economic Forum has listed in the top ten skills that people will need if they are to thrive in the so-called 4th industrial revolution. This session will teach you how to develop your cognitive flexibility in a fast-paced and challenging working environment and enable you to move away from one-dimensional thinking.

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Webinar Event - The Rise of Errors & Omission Claims against Brokers and Why Broker PI Premiums Are Soaring

  • Thu 11 Jun 2:00 pm – 3:00 pm
    • Alan Chandler

Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of brokers has never been higher. This presentation will explore why the amount of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.

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Webinar Event - Managing Stress in the Workplace

  • Wed 10 Jun 10:00 am – 11:00 am
    • Sarah Stoddart

Stress isn't always bad, a little bit of stress can make us more productive and focused, but when it becomes more than that it can stop being helpful and can cause damage to your mind and body. Chronic stress can lead to 'burnout' - a state of overwhelming mental, emotional and physical exhaustion. This webinar is aimed at both those that suffer from stress themselves and managers that would like to understand more about stress in the workplace to support their teams.

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Webinar - An overview of Motor Trade insurance and why rates will continue to increase

  • Thu 04 Jun 12:30 pm – 1:30 pm
    • Alan Chandler

The presentation will provide an overview of the main covers for a Motor Trader and where brokers make mistakes when setting up covers. Alan will explore the background as to why the motor trade market is hardening so badly and why rates will continue to rise

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Webinar - A Plain English Introduction to Engineering insurance and inspection

  • Thu 21 May 9:00 am – 10:00 am
    • Alan Chandler

This is an hours presentation looking to provide a plain English overview of the Engineering insurance market which is often shrouded in mystery and badly understood.

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Webinar Event - FCA General Insurance Changes in response to Covid-19

  • Tue 19 May 10:00 am – 11:00 am
    • Branko Bjelobaba FCII

This comprehensive and interactive one hour webinar will focus on the long list of updates to rules and guidance now finalised by the FCA for the general insurance sector (published 1 May 2020) and is a one-stop-shop for knowing what has to be done in a compliant and timely manner.

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Webinar - A plain English overview of Contractors Insurance

  • Thu 14 May 9:00 am – 10:00 am
    • Alan Chandler

The presentation will include looking at contract works cover, understanding contractor liability cover including non-negligence cover, understanding the Business Interruption cover including understanding how to add fines and damages to the contractors’ policy and why current limits of indemnity are often not sufficient.

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Webinar - How Insurance Intermediaries Can Cope Financially

  • Thu 07 May 2:00 pm – 3:00 pm
    • Branko Bjelobaba FCII

This webinar will focus on the current financial aspects of riding this storm - overall business solvency, (compliance with adequate resources COND 2.4), looking at key areas of the business, revised requirements of senior managers, etc. In one hour we will also focus on reviewing expenditure, reliance on key clients, HMRC help, furloughing, cutting unnecessary spending and looking ahead.

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Webinar - Be seen, be heard, make an impact VIRTUALLY

  • Wed 06 May 3:00 pm – 4:30 pm
    • Susan Heaton-Wright , Superstar Communicator

With these changing times, we are all being forced to communicate virtually: conference calls, webinars, phone calls, as well as emails. In this interactive webinar, Susan uses the principles behind the Superstar Communicator methodology to find techniques to ensure you are making an impact when communicating virtually.

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Webinar - How to set the correct property sum insured

  • Wed 29 Apr 9:00 am – 10:00 am
    • Alan Chandler

This presentation looks at the major issue of under insurance in the UK property market and how to help your clients avoiding the under insurance trap

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Webinar - Advising clients on policy coverage gaps caused by Covid-19

  • Fri 24 Apr 8:30 am – 9:30 am
    • Alan Chandler

The Covid-19 lockdown has created far more gaps in covers than most brokers realise, and this webinar takes a look at where these coverage gaps arise and how best to advise your clients on these issues.

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AGM 2020

  • Tue 21 Apr 10:00 am – 11:00 am

Your council invites you to attend the 2020 Annual General Meeting of The Insurance Institute of Cardiff. Hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members.

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Webinar - The Perfect Storm - What will happen to the insurance market?

  • Mon 20 Apr 1:00 pm – 2:00 pm
    • Alan Chandler

This presentation entitled the Perfect Storm, will be exploring why capacity is draining out of the UK insurance market and why we are moving into a very hard market where niche covers will be difficult to place.

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Webinar - Resilience and looking after yourself in challenging times

  • Wed 15 Apr 3:00 pm – 4:30 pm
    • Susan Heaton-Wright , Superstar Communicator

Many of us are used to working with others in an office, or visiting clients face to face. Having a daily routine and being able to live fulfilling lives meeting others and participating in hobbies. As our working and home lives are being changed drastically, we need to look after our physical wellbeing even more - and that of our focused on your physical, emotional and mental wellbeing.

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Webinar - The Supreme Court on Vicarious Liability - Have We Reached the Final Destination?

  • Thu 09 Apr 3:30 pm – 4:30 pm

In recent years, the law relating to vicarious liability has been in constant motion. What did the Supreme Court say in the Barclays and Morrisons judgments and how will this impact employers and insurance companies? Have we finally got some certainty in this area of law?

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Webinar Event - Communicating with customers during this difficult time

  • Tue 24 Mar 12:00 pm – 1:00 pm

The spread of COVID-19 has created difficult and uncertain times for customers and the insurance industry. Customer anxiety is heightened. The industry is under pressure. There are conflicting news stories about what insurance will or will not cover. Never has communication to customers been more important. Communicating in such difficult and uncertain times requires skill in what to say but also what not to say. Skill in how to deliver the message or how not to deliver the message. This webinar will provide a strategy on how to communicate with customers in the current climate in a way that will reduce anxiety, provide clarity and keep the customer on-board.

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