Previous events

All previous events

Online Event - FCA’s NEW GI Pricing Practices, Product Governance and Product Value

  • Fri 30 Jul 10:00 am – 11:00 am
    • Branko Bjelobaba FCII

The FCA has published the long-awaited policy statement General insurance pricing practices market study - Feedback to CP20/19 and final rules (PS21/5). These wide-ranging rules address what has been described as the 'loyalty penalty' paid by existing general insurance product customers and aim to ensure that customers receive fair value in the insurance products they buy.

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Webinar Event - Business Interruption in plain English - All you need to know

  • Fri 23 Jul 1:00 pm – 2:00 pm
    • Alan Chandler

Presented by Alan Chandler, one of the UK's most popular insurance presenters. Alan will take this opportunity to run through how business interruption insurance should be correctly set up. Alan will lift the myths away from Bi and show how, in his easy to understand style, you can get this cover on a correct footing going forward.

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Webinar Event - Drafting Policies to Match Brand Promises, Marketing Messages and Consumer Expectations

  • Thu 15 Jul 12:00 pm – 1:00 pm
    • Jeff Heasman

The FCA test case in 2020 and other events in recent years have negatively impacted the reputation of the insurance industry. Consumer expectations have not been met and there has been a mismatch between those expectations, brand promises, marketing messages and the way policies are drafted. This webinar will look at how policies can be drafted to ensure that they match brand promises, are aligned with marketing messages and above all, meet consumer expectations.

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Novus Webinar - Developing the Corporate Athlete

  • Thu 08 Jul 11:00 am – 12:00 pm
    • Rob Sowden-Taylor

A poll set by the CII in January 2021 found that almost 6 out of 10 their members have suffered depression, anxiety, emotional distress, or other mental health conditions during the Covid-19 Pandemic. Former Welsh International Rugby star, Rob Sowden-Taylor who will be providing his expertise in this area and who will be discussing how we can look to improve our health & wellbeing in our daily lives.

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Webinar Event - Overview on Directors and Officers Insurance

  • Thu 01 Jul 1:00 pm – 2:00 pm
    • Alan Chandler

The webinar will briefly explain the history of D&O and how the D&O marketplace is changing dramatically due to the economy. The sad fact is that many businesses will struggle badly over the next few months and lots of redundancies will have to be made. This will result in a sharp spike in both Directors and Officers and Employment Liability Practices claims. The market will harden and that is why it is essential brokers have conversations with their clients now. It should also be noted that many more directors are being sued individually and that the amount of HSE prosecutions have trebled against individual directors since 2015.

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Webinar Event - Overview Professional Indemnity Insurance

  • Mon 14 Jun 1:00 pm – 2:00 pm
    • Alan Chandler

This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing.

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Webinar Event - Public Liability: where are we heading? A review of recent case law.

  • Thu 10 Jun 11:00 am – 12:00 pm
    • Jeff Heasman

Recent case law in the area of public liability has revealed some trends in the way that the courts are dealing with liability issues. An analysis of these trends is going to be very useful when we begin to look at new classes of claims likely to arise, especially following the Covid-19 pandemic. This webinar will analyse recent case law in the UK and provide an overview of key liability trends and where they are likely to lead in the coming years and what we should be doing now as an insurance industry to prepare.

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Webinar - Overview of Employers, Public & Products Liability Insurance

  • Fri 28 May 1:00 pm – 2:00 pm
    • Alan Chandler

This webinar looks at providing an overview of the essential insurance covers of employers liability, public liability and products liability, what these policies cover and how liability could of an client could arise.

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Webinar - Diversity in Communication: how to communicate with a wider and more diverse audience

  • Thu 13 May 11:00 am – 12:00 pm
    • Jeff Heasman

Diversity is rightly high on the agenda for many organisations. However, an area that is often overlooked as part of a diversity strategy is the role of internal and external communications. This webinar will teach key communication strategies to ensure that, whether it be internal or external communications, you communicate with a wider and more diverse audience and avoid miscommunication or misunderstanding with people who are different to you

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Webinar Event - How Brokers Can Mitigate PI Claims Against Them

  • Wed 05 May 1:00 pm – 2:00 pm
    • Alan Chandler

Broker Professional Indemnity premiums are in many cases doubling which reflect the fact that Pi underwriters believe the possibility of claims against brokers has never been higher. This presentation will explore why the number of errors and omission claims against brokers are on the increase and how these can potentially be mitigated.

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Annual General Meeting

  • Tue 27 Apr 11:00 am – 12:00 pm

We need you! (To get down to our AGM, that is...)

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Webinar - An Overview on Commercial Property Insurance

  • Mon 19 Apr 1:00 pm – 2:00 pm
    • Alan Chandler

This presentation looks to provide a plain English overview market of what needs to be taken into when setting Commercial Buildings, Contents and Stock insurance. This webinar provided by Alan Chandler, one of the most popular presenters in the UK, will explore the different ways in which buildings contents and stock can be insured and the main clauses that should be included within a client’s commercial property cover. This presentation will be suitable for all brokers, underwriters and claims staff who deal with commercial property insurance along with those who are studying for the Cii exam M93 commercial property.

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Webinar Event - Hard Talk: how to communicate with customers about price rises and other impacts of a hard market

  • Thu 15 Apr 11:00 am – 12:00 pm
    • Jeff Heasman

As we enter a hard market, so our conversations with clients become harder. Trying to communicate price rises and potentially narrower cover creates significant challenges, and if not handled well, can significantly impact the relationship with customers not only now but in the future. This webinar will provide you with communication strategies that will enable you to communicate with clients in a way that keeps them onboard now and for the future.

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Webinar - Understanding Clients Accounts

  • Wed 07 Apr 9:30 am – 12:30 pm
    • Alan Chandler

Covid-19 has forced the UK into a recession and understanding clients’ accounts has never been more important for brokers and underwriters alike, with tremendous scrutiny now being put on clients' accounts, so account executives, account handlers and underwriters will need to understand the main terminology.

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Webinar Event - Setting Staff Appraisals in the Insurance Industry

  • Mon 22 Mar 12:00 pm – 1:00 pm
    • Alan Chandler

It is becoming increasingly difficult for Insurers, brokers, loss adjusters and IFA’s to recruit and retain quality staff. The reality is that at the moment the demand for qualified experienced quality staff in insurance far exceeds the availability of these staff in the marketplace, and so undertaking a great staff appraisal process is vital in ensuring you retain and motivate your staff.

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Webinar - FCA's new supervision strategy for GI brokers

  • Thu 18 Mar 10:00 am – 11:00 am
    • Branko Bjelobaba FCII

In the FCA's Dear CEO letter of 4 September 2020 they set out a new supervision strategy for GI brokers as they believe customers are buying unsuitable or poor value products and that insufficient or unclear information is being provided at point of sale and inappropriate sales tactics are the biggest contributors of customer harm.

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Novus Webinar - 7 Top tips on how to be a more effective and more efficient learner when studying for professional qualifications

  • Wed 10 Mar 10:00 am – 11:00 am
    • Jeff Heasman

This practical and interactive webinar is perfect for candidates studying towards professional qualifications with either an exam or coursework element. With often limited, or sometimes no tutor support, it is extremely difficult to balance home, work and study. This webinar will teach you key skills of how to get started with your studies, how to research assignments, read as much as possible in the least amount of time and deal with issues such as procrastination and mental blocks, as well as how to avoid overlearning. We will also look at how to plan your assignment and structure your writing.

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Webinar - An Overview of Commercial Package Insurance

  • Mon 01 Mar 1:00 pm – 2:00 pm
    • Alan Chandler

This webinar will provide a practical look into the various sections of a typical commercial package insurance policy, what is covered and what protection a commercial customer actually obtains, so that brokers, underwriters and claims staff alike can be confident when explaining the different sections of cover.

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Webinar Event - An Introduction to the Insurance Industry

  • Mon 22 Feb 1:00 pm – 4:00 pm
    • Alan Chandler

This three hour webinar (with a break in the middle) will be ideal for staff who are new or fairly new to the insurance industry, for those studying IF1 or for those who just want to get a better understanding of the main principles that underpin our industry. The webinar will be presented by Alan Chandler, one of the most popular speakers in the UK. Alan will, in his usual plain English style, go through what risks are covered by insurance and what risks are not. He will then explain the structure of the UK insurance industry including exploring the roles of brokers, underwriters and claims staff. The six main legal principles of insurance will them be covered which are insurable interest, duty not to misrepresent/fair presentation of risk, proximate cause, indemnity, subrogation and contribution. The presentation will end up by covering the role of regulation within insurance.

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Webinar- Bank of England Update

  • Fri 12 Feb 9:00 am – 10:00 am
    • Ian Derrick

The event will be presented by Ian Derrick. Ian joined the Bank of England in 2000 as Deputy Agent at the Agency for Wales, and returned to the role from a year's secondment to the economic analysis area of the Office of National Statistics in Newport in June 2015. Born and schooled in Llanelli, Ian graduated from Cardiff University in Economics in 1989, joining The Royal Bank of Scotland, working primarily in corporate banking and project finance roles in the City of London in the 1990s.

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