Previous events
All previous events
Online event - Closing the deal - Objection Handling
In the same way that many salespeople experience ‘call reluctance’, many others fail to ask for the business, or to have appropriate strategies to deal with objections when they do. This session explores how the work you do earlier in the process can make it easier for yourself by minimising objections and creating an ‘easier close’. We then explore how to handle objections when they do arise, and how to help secure the final close.
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Annual General Meeting
We need you! (To get down to our AGM, that is...). Your council invites you to attend the 2022 Annual General Meeting of The Insurance Institute of Cardiff. Hear first-hand reports from council members on previous and future activities and vote on the appointment of new council members. If you feel you could make a positive contribution, it is an ideal first step to becoming involved. Council roles available: - Deputy Secretary - Deputy Regional Forum Officer Committees seeking additional members: - Sports & Social - Awards
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Diploma in Insurance Online Training Programme
The Insurance Institutes of the South West, in partnership with the Worshipful Company of Insurers, is delighted to offer a fast track initiative to help members gain their Diploma in Insurance. This programme offers members the opportunity to benefit from a FREE study course specifically designed to help students attain their Dip CII in 15 months through structured learning. If you would like to advance your CII qualifications, now is the time to do so.
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Online event - How to correctly advise your clients on setting correct indemnity periods under Business Interruption insurance policies.
Brokers increasingly face Pi claims for failing to advise clients correctly on setting appropriate Business Interruption indemnity periods, and with all the unfortunate events occurring in the world at the moment, making rebuild materials very scare, never has there been a better opportunity to engage your policyholders on this subject.
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Online Event - The Civil Liability Act Revisited
The Civil Liability Act, introduced on 31 May 2021, brought about the biggest changes to RTA personal injury claims procedures in 30 years. The webinar will be of value to those involved in Motor claims, underwriting, broking or anyone wishing to widen their knowledge of a highly topical and fast moving aspect of general insurance.
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Online Event - Professional Indemnity insurance – How claims can arise
This presentation provides an overview of professional indemnity insurance. It looks at the main case law underpinning the PI market, why the PI market is expanding in terms of number of policyholders needing the cover yet at the same time the capacity is decreasing. The webinar, presented by Alan Chandler, one of the most popular presenters in the UK, explores the problems posed by a claims made wording and the difficulty clients have going into retirement without adequate run off cover. The presentation also looks at ensuring the correct limits of indemnity are set.
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Through the Grapevine: CPD special
The characteristics of a good wine can teach us a lot about the characteristics of a good communicator. Each wine is unique in its character and so too is each person. However, there are common ingredients and methods that go in to producing the finished article, whether it be a good wine or a good communicator. Through tasting five different Spanish and Portuguese wines, each with a unique character, this session will relate these characteristics to the five essential characteristics of a good communicator, from preparation through to execution of a message.
View event detailsOnline Event - Law of Torts in a Nutshell
All too often we overthink principles of tort law and we get confused by the raft of cases that exist in this area of law. In turn, we confuse ourselves and our customers in the way we explain and apply those principles of law.
View event detailsOnline Workshop - Introduction to Insurance
This three hour webinar (with a break in the middle) will be ideal for staff who are new or fairly new to the insurance industry, for those studying IF1 or for those who just want to get a better understanding of the main principles that underpin our industry.
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Online Event - Managing your Fear
There are situations where we are affected by fear; this could impact on our performance, or we could avoid taking up opportunities that could progress our career. In this powerful masterclass, Susan shares techniques to understand and manage your fear so you can present the very best version of yourself in business situations. Using proven knowledge from Neuroscience as well as her experience as a professional musician, Susan delivers invaluable content.
View event detailsOnline Event - FCA Consumer Duty – What’s that all about?
The FCA want to see a higher level of consumer protection in retail financial markets, where firms compete vigorously in the interests of consumers and they wish to drive a healthy and successful financial services system in which firms can thrive and consumers can make informed choices about financial products and services. They consider that firms are not consistently and sufficiently prioritising good consumer outcomes and this causes consumer harm and erodes consumer trust.
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Novus Webinar - Human v Automated Decision-Making: have we gone too far?
We have reached a critical crossroads in the digitisation and automation of processes within Insurance and Financial Services. Some say that we have already gone too far and the human element is being continuously eroded, whereas others believe we have not gone far enough and that Insurance and Financial Services continues to lag behind other professions. There is a fine balance to be struck. This thought-provoking webinar will examine both sides of the debate and suggest a way forward to ensure the best possible outcome for the profession and for our clients.
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Online Event - Broker trading skills in a hard market
This second in our hard market webinar series builds on the learnings of session one but also stands alone in its own right. Informed by the experience of working in multiple hard markets over many decades of experience, allied to an up to the minute appreciation of insurance market developments, this session provides proven broker strategies [in working with both clients and the market] to optimise hard market outcomes.
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Online Event - How contract conditions can change the liability of an insured and why brokers must advise clients on this
Many policyholders sign contracts without realising they are potentially exposing themselves to liabilities that are not covered by their insurances. Often these contracts are signed in order to either win business or obtain key supplies, either way they are extending their liability beyond the potential protection provided by the liability insurer.
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Online Event - Customer Service - What's That Again?
At a time when the public image of insurance has never been in a more intensive spotlight, this webinar looks at the importance of customer service, both within the profession and to the outside world.
View event detailsEVENT POSTPONED Through the Grapevine: CPD special
Event has been postponed due to Covid restrictions.
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Online Event - Property insurance - Understanding why there will be 15% + rate increases in 2022
A combination of higher materials and labour costs will mean insurers are likely to need 9.6% increases just to cover rebuild cost inflation in the UK. However, given most need additional rate strength of around 6% to balance their loss-making property books, this will mean policyholders looking at rate increases of around 15% in 2022 on top of the 2021 increases!
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Online Event - Brexit – The multiple implications across insurance classes
Brexit has implications for all businesses, and their insurance arrangements. This session looks at the post- Brexit implications across a range of insurance classes, providing practical guidance.
View event detailsOnline Event - Understanding The Legal Principles of Insurance
This webinar will provide a plain English overview of the main legal principles of insurance
View event detailsEVENT CANCELLED Novus Christmas Celebrations
Every year, we look forward to our Christmas Networking Event and were so excited to host our first face-to-face event in over 2 years! However, given the growing concerns around COVID-19 and the latest Omicron variant, we have made the difficult decision to cancel this event. We hope to see you next year!
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