PFS Workshop: The importance of Listening by Richard Mullender, former hostage negotiator
Richard Mullender is a Former Lead Trainer at the National Hostage and Crisis negotiation Unit, Scotland Yard.
Richard’s elite level listening training gives you a rare power to influence whoever you’re with.
All effective communication starts with listening; a skill that has long been undervalued in the business world
The technique
Sell your ideas and solutions using your prospect’s most deeply held beliefs, rather than your own. It’s amazingly effective. To succeed, all you have to do is listen as if lives depended on it!
The core knowledge
• get people to open up
• know precisely what to listen for
• understand how to interpret the intelligence you have gained
Learning outcomes
By attending this event, delegates will able to:
• get information without asking questions
• listen with heightened awareness
• know what to listen for
• interpret the true significance of what’s being said
• test your understanding without offending the other person
• position a course of action as desirable using your prospect’s values and beliefs
What can you expect?
• to be entertained
• to be challenged
• to learn invaluable skills from the closely guarded world of hostage negotiation
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
3 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.