Young Professionals: Effective Communication & Influencing
This module focuses on developing effective communication and influencing skills of delegates. It will show delegates how to be more confident communicators and influence others, with greater skill and confidence. It will also help them to have a positive awareness of their own personality and their impact on others.
Module Content: -
- Effective communication techniques and overcoming barriers to communication
- The importance of clear, accurate and regular communication as a manager
- It isn’t what you say… The importance of the voice - how we send conflicting messages by the tone and pitch we adopt
- Questioning and listening skills as part of effective, clear and professional communication as a manager
- Communicating with poor communicators and avoiding misunderstandings and problems
- Giving and receiving feedback.
- Use of non-verbal communication when influencing others - using and understanding body language effectively
- Understanding influencing and persuasion and what they mean to you.
- The difference between manipulating and influencing
- Preparing to influence or persuade others - selecting your strategy, deciding the issues you want to pursue and the concessions you can offer.
- rapport building - getting on the same wavelength as others
- building relationships, trust and credibility with confidence
- personal awareness and personal style, use of personality and behavioural interaction
- Using influencing and persuasion and proactive communicating techniques in challenging and difficult situations with staff and others:
- handling conflict and disagreement - understanding your style and broadening your repertoire of responses
- handling aggressiveness and submissiveness in others
An experienced and highly competent Learning and Development specialist with a proven track record in developing innovative solutions to performance and development related issues. Having spent much of his time working in the Insurance Industry prior to 2003, Kevin now focuses on training and consultancy within the Insurance world. His diversification into the engineering, science and manufacturing markets allowed him to transfer best practice from these sectors.
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
4 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.