Communication Skills

This half day course is designed for anyone who wants to improve their communication skills and be more effective in the workplace.

Learning Outcomes

By attending this event, delegates will be able to:

• describe what is Effective Communication
• learn how communication skills impact on other people and how improving them, will make it easier to get better results.
• recognise the verbal and non-verbal aspects of Effective Communication
• learn how to communicate with more confidence and assertiveness

Course Outline

• Effective Communication
  • What is Effective Communication, how good are you?
  • Effects of Poor Communication

• Communication Skills
  • Verbal and non-verbal communication,
  • Listening
  • Questioning

• Building Rapport
  • First Impressions
  • Rapid Rapport

• Confidence and Assertiveness
  • Confidence
  • Assertiveness

• Summary