Young Professionals: Be Seen, Be Heard, Make an Impact

The County Hotel, Chelmsford
Friday, 26 July 2019
12:00 pm – 2:00 pm
    • Susan Heaton-Wright, Executive Voice

Susan is a CPD accredited speaker and the creator of the Superstar Communicator™ philosophy, which identifies key skill areas to ensure you make an impact when you speak and communicate with clients, colleagues and stakeholders. Susan’s keynote speech is “Be heard, be seen: Make and Impact” where she shares her extensive experience and knowledgeof using the voice, presence, knowing your audience, content and body language to ensure the audience are noticed, and make an impact when they communicate. The speech is interactive with the audience participating and trying out new skills. The audience always take away plenty of new skills to try at work.

Learning Objectives

By the end of the session delegates will have discovered:

  • The power of active listening
  • Discovering how to engage your audience
  • How your posture makes an impact in business
  • Create charisma and presence
  • How to make the most use of your voice
  • How to prepare for speeches, presentations and meetings
  • Top tips for managing nerves when speaking

Speaker Biography


Susan Heaton-Wright, Superstar Communicator

Susan Heaton-Wright is an impact, communications and speaking trainer for executives and the creator of the Superstar Communicator™ philosophy. She is an international speaker; the MD of award winning music company, Viva Live Music and a former prize winning international opera singer. She delivers seminars, workshops and individual training for many companies including Astra Zeneca, Shell, AXA, Accenture, I.H.S. and Quintiles. She has delivered speeches for CII branches. She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts and has her own podcast "Superstar Communicator". Susan has contributed to articles in Forbes, The Guardian, Huffington Post, Thrive Global, The Scotsman and trade publications. Susan is a Fellow of the Royal Geographical Society, The Royal Society of Arts and the Incorporated Society of Musicians, and is a CPD accredited speaker. She leads a project of musicians in Greece annually, to deliver music workshops to refugees in Athens as part of the ‘Love without Borders’ charity.

  • Rainsford Road
  • Chelmsford
View map

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at