Wednesday, 29 July 2020
12:00 pm – 1:00 pm
    • Jeff Heasman PGCert CELTA, LL.B (Hons), LL.M, Jeff Heasman Training & Consulting

The Insurance Institute of Cheltenham & Gloucester are delighted to welcome back Jeff Heasman to deliver another high quality webinar for our members.


Cognitive flexibility is our ability to shift our thinking in the face of setbacks, mistakes or when new information comes to light. It is a skill that the World Economic Forum has listed in the top ten skills that people will need if they are to thrive in the so-called 4th industrial revolution. All too often we take the easy route when faced with challenges but it is not often the best route for you, your colleagues or your clients. This session will teach you how to develop your cognitive flexibility in a fast-paced and challenging working environment and enable you to move away from one-dimensional thinking.

By the end of the session, participants will be able to:

  • Identify the importance of cognitive flexibility as a skill in the workplace.
  • Explain the typical barriers to cognitive flexibility and how to overcome these.
  • Implement a strategy to develop cognitive flexibility in your day to day tasks.


Jeff Heasman has worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff holds both a bachelors and masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology. He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in law and language, especially through his plain language editing service.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.