CPD WEBINAR- Understanding Remote Claims Teams – enhancing performance and wellbeing

Content and Learning

• Outline research on pros and cons of remote working on performance and wellbeing for individuals and working as a team

• Explore social isolation, burnout, access to information, supervision, and team communication

• Establishing a structured engagement approach with employees

• Rules of engagement and boundaries

• Structure and facilitation of remote team social activity/interaction

• Emotional support and emotional contagion

• Leading with perspective

• Setting up your virtual workspace

• Managing wellbeing and performance in the virtual space

Learning Objectives

Understand the challenges for remote claims workers and for their managers in terms of physical and mental wellbeing and performance • Understand the research on the effects of remote working in these areas • Understand some important structures and frameworks to support remote claims workers • Provide skills and strategies for managers in supporting and leading their remote claims team • To provide guidance and skills to remote workers on how to set themselves up to avoid the negative impact of remote working and to maximise productivity

Our Speaker

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer.

Nick is an Economics graduate with over 25 years corporate insurance broking experience
He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles.

As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.

In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.

In the last two years Nick has worked in a self-employed capacity in training, coaching, and consulting. He works with a specialist adviser in Insurance sector M&A (Mergers & Acquisitions), and through Nick Thomas & Associates

Housekeeping

This webinar will be recorded for distribution only to those who have booked.

The Zoom link for members to join the session will be sent out 48 hours beforehand. Please do not share the link. Please direct any questions to Education Lead simon.mcgill@ecclesiastical.com