CPD WEBINAR: Dealing with vulnerable clients: Ethical Practices in Insurance
OVERVIEW
In this session we will explore best practices and requirements for dealing with customers with vulnerable characteristics. We will delve into the FCA's guidance, assess the expectations of dealing with vulnerable customers and the link with the Consumer Duty, and gain practical insights in how to deal with vulnerable customers ethically and effectively
LEARNING OBJECTIVES
- Recognise and understand the expectations of dealing with vulnerable customers and the link with the Consumer Duty
- Learn practical methods and good practice for dealing with vulnerable customers
- Gain practical insight into how to record vulnerable customers and appropriate information
HOUSEKEEPING
This is a Zoom session. Links will be sent on booking and reminder. You must pre book to receive a recording
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.