Webinar - Assertiveness Skills

Many people are worried about being assertive: they believe they are coming across as aggressive.
Yet everyone has the right to express their needs.
Being assertive is an essential skill for anyone.
Developing excellent assertiveness skills makes you a better colleague, team player and human being.

The aim of this course is that you will go away with knowledge and practical ways to improve your assertive skills. These include:

• Knowing and understanding the difference between being assertive, aggressive and non-assertive/passive aggressive
• To challenge the misconceptions and current myths around assertiveness
• Learn and develop the skills to challenge your existing emotional blocks and values, so you can be more assertive
• Learn the essential skills to empower you to say what you want and mean
• Learn and develop your ability to use the key steps to being self assertive
• And finally – giving you permission to be assertive

Presenter: Susan Heaton-Wright

Susan Heaton-Wright is a Global Virtual impact, communications and speaking expert for emerging leaders and the creator of the Superstar Communicator™ methodology. She is an international speaker; the MD of award winning music company, Viva Live Music, podcaster and a former prize winning international opera singer.

Susan delivers virtual seminars, workshops and individual training for many companies including Astra Zeneca, Deloitte, RBS, Shell, Microsoft, AXA, the NHS and Quintiles. As a CPD accredited speaker, she regularly delivers remote speeches and seminars to lawyers, accountants and finance professionals, as well as leaders and emerging leaders in organisations.

Many of her clients go on to be interviewed on Sky News and BBC as well as speaking at industry conferences. She is regularly interviewed on BBC Radio Five Live; BBC2, local radios and international podcasts.

Susan has contributed to articles in Forbes, The Guardian, Huffington Post, Thrive Global, The Scotsman and trade publications. In 2020, she was named as an #ialso 100 top inspirational female entrepreneurs in UK.