How Automation is Changing the Industry

Zurich Insurance
Wednesday, 27 November 2019
9:30 am – 10:30 am

Automation is transforming the Insurance Profession; changing the nature of traditional roles within the industry and opening up entirely new opportunities and career paths.

This interactive 60 minute talk will explore this industry hot topic, leaving you better informed of the potential for automation to revolutionize how we transact with our customers, how we underwrite, how we deal with claims and how this will impact on the skills required insurance professionals.

This event will be delivered by Chloe MacIntosh and Taylor McTaggart from Zurich’s Continuous Improvement & Automation team who will bring their own personal perspective on how their careers have evolved as a result of Automation.

Learning objectives:
By the end of the session you will have a better understanding of the following:

  • What is Automation
  • Key Stages in Automation
  • Impact & Benefits of Automation
  • Suitable Opportunities for Automation
  • Zurich Insurance
  • 319 St. Vincent Street
  • Glasgow
  • G2 5LP
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at