November Lunch
November IIG Lunch : The Expectation Gap
The Insurance Institute of Guernsey would be delighted to welcome you to an afternoon lunch at Les Cotils, commencing at 12pm on Tuesday 19th November 2024. Julie-Anne Headington will be in attendance as speaker, to discuss the “Expectation Gap”, sustainability in loss adjusting arising from what policyholders expect and what is actually covered.
In Q1 2024, the FOS received the highest ever number of complaints in relation to buildings insurance. Julie-Anne will discuss the role of the insurer, the broker and the loss adjuster and how policyholder expectations can be managed and complaints reduced by working together.
For lunch, there will be a choice of either Oven Roast Fillet of Cod with Chorizo Pea and Shallot Fricassee, or Moroccan Vegetable Tagine (VE).
Online booking of seats is available now!
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CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1/2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.