Be Heard: Be Seen: Make an Impact

The Mandolay Hotel & Conference Centre
Tuesday, 30 April 2019
5:00 pm – 6:00 pm
    • Susan Heaton-Wright, Executive Voice

>> Event Overview

Susan shares her extensive experience and knowledge of using the voice, presence, knowing your audience, content and body language to ensure attendees are noticed, and make an impact when they communicate.

This event is interactive with the audience participating and trying out new skills. Attendees always take away plenty of new skills to try at work.

>> Learning Objectives

By the end of the event, participants will have discovered:

  • The power of active listening
  • Discovering how to engage your audience
  • How your posture makes an impact in business
  • Create charisma and presence
  • How to make the most use of your voice
  • What to say and how to maintain clarity
  • Top tips for managing nerves when speaking
  • How language influences your audience

>> More about our speaker

Ex international Opera singer Susan shares her executive voice coaching with Directors, teams and individuals in business, universities and organisations around the world. With her clients often being asked to feature on Sky News, Radio 4 and headline industry conferences globally she uses all of her experience as a performer and teacher to enable clients to make an impact when they speak.

She is often interviewed on radio, TV and international podcasts, is a blogger for We are the City and Thrive Global and has contributed to articles on Yahoo News, The Guardian and the Scotsman among media titles.

  • The Mandolay Hotel & Conference Centre
  • 36 - 40 London Road
  • Guildford
  • GU1 2AE
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at