Webinar - The Psychology of Insurance Fraud

Thursday, 20 May 2021
12:00 pm – 1:00 pm
    • Jeff Heasman, MABP, PGCert CELTA, LL.B (Hons), LL.M,

Who should take part?

This webinar should be of particular interest to Underwriting and Claims staff whether with a Broker, Insurer, Loss Adjuster or other organisation involved the validation of insurance claims.

Why you should take part:

Why do people commit insurance fraud? Is it really because they feel it is a victimless crime against a faceless corporation or is there more at play?

In this thought-provoking webinar we will examine these questions and look specifically at how research from the field of psychology has revealed possible answers as to why people commit insurance fraud.

By understanding the psychological factors at play, we will be able to mitigate the risk and add another weapon to our armoury in the fight against insurance fraud.

Learning Objectives

By the end of the session, participants will be able to:

  • identify the research from the field of psychology relating to insurance fraud.
  • explain what psychological factors are at play when someone commits insurance fraud.
  • implement a strategy for including psychological considerations in the fight against insurance fraud.

Speaker Biography

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology.

Jeff holds both a bachelors and masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology.

He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in law and language, especially through his plain language editing service.

To Take Part please book online using the following link:


Joining instructions will be sent out shortly before the Zoom webinar begins and all participants will receive a copy of the presentation after the talk.

The Insurance Institute of Halifax values and respects diversity and strives in all of our activities to take account of and respect the interests of all people it serves. There is an expectation that all speakers / presenters and attendees will act in this way too. Please see our Equality Policy on our website.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.