A Day in the Life of.... Johanna Mulley

When people ask me what I do for a job I stumble a little to give a short answer, but I’ve worked on that and now I say ‘I organise the implementation and ongoing maintenance of global insurance claims management programmes. The main aim is to ensure that the clients insurance claims are handled smoothly and efficiently around the globe and that the client is provided with accurate and insightful data to help them manage their risks’. Still not a short answer, I know!

Like most people in insurance, I didn’t choose it as a career when I was at school. I was lucky enough to begin my career as an office junior with McLarens which set me off on the path I have travelled to get where I am today.

I have been a homeworker since 2012 but for the past year I have been undertaking a new role which sees me travelling to Milton Keynes for a good proportion of most weeks. So my day often starts off stuck on the M25! I manage a team of people who help to make sure we deliver our promises to our clients, they deal with implementation, reporting, data quality, data analysis and data visualisation, amongst a million other things! I think managing a team is the favourite part of my job. The work that we do is quite unique and hugely varied - even writing the various job descriptions was quite a challenge! I have several young professionals in my team and mentoring and training then gives me a lot of satisfaction.

With clients all over the globe, I do sometimes get to travel and if I am lucky I get to see more than just the airport the hotel and the office! Over the years I have made good friends in several countries and I truly hope that we remain in contact as those relationships have become about so much more than their insurance programmes.

I joined my local CII council over ten years ago. We are a team of around twenty volunteers who have a great deal of fun and gain a wonderful sense of ‘doing good’ as we work to make sure that our local members are getting the most from their membership. It is not totally selfless though as I am sure that the experience and exposure has played a major part in my career development. Being part of council has allowed me to push outside my comfort zone, in a safe environment and my confidence has grown immensely. I am certain that I would have not met so many people from all of the various different sectors of both the Insurance and Financial Sector had I not put my hat in the ring all those years ago.

If you’ve read this and feel like you’d like to find out more about what we do on council, please just reach out to any one of us, by email or at the next education/social event and we’ll be happy to talk to you - no pressure!