Soft Skills – Communicating with vulnerable customers

Prom Space
Wednesday, 16 March 2022
12:30 pm – 1:30 pm (UK time)
    • The Samaritans

The Insurance Institute of the Isle of Man is happy to announce that their next event will focus on communicating with vulnerable customers.

Learning objectives:
By attending this event delegates will be able to:

  • Understand more about the SHUSH listening method
  • Learn about the listening wheel the Samaritans use to assist with conversations with vulnerable people.
  • Learning how to listen and how to pick up on cues when someone could be expressing that they are vulnerable.

The event will be delivered by The Samaritans.

  • Prom Space
  • Douglas
  • Isle of Man
  • IM1 3DQ
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CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at