Previous events
All previous events
Managing Conflict
This session is designed for all employees, particularly those with customer service and customer care facing roles, and will cover techniques and approaches to manage conflict.
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M92 Revision Course - Business & Finance in Insurance
This M92 course is limited to 20 members and will be delivered over 2x three hour revision sessions which will cover all the main aspects of the CII diploma subject M92 business and finance module.
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MO5 Revision Course: Insurance Law
This MO5 remote course is limited to 20 members and will be delivered over 2 three hour revision sessions which will cover all the main aspects of the CII diploma subject MO5 insurance law module.
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How to Identify Potential Recoveries & Not Miss an Opportunity - a Legal Perspective
Whilst working within a busy insurance industry it is all too easy for a recovery to be missed, evidence disposed of and the opportunity to recover money for insurers to be lost. This webinar will explain the legal bases required in order to pursue a successful claim and what you need to look out for in order to identify whether there is a potential recovery.
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Women’s Forum: Don’t be a passenger in your own career, take the driving seat
Do you pay attention to the opportunities around you? Do you ever feel discouraged to take a risk? Are you unsure of your career and what to do next? Do you seek change? Join Sandra Llewin for this insightful webinar to learn more about yourself and how to take the lead in your career.
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Cyber Security and Counter Fraud Controls
This webinar is aimed at SMEs within the financial services and insurance sectors looking to improve their own cyber security and counter fraud controls. It will also be of interest to individuals that manage cyber security policies and claims on behalf of their customers and clients.
View event detailsFCA Pricing Practices: Product Governance and Auto Renewals
Following member feedback, we are delighted to welcome back Jill Hambley, Insurance Compliance Services to provide two further updates on the FCA's Pricing Practices. This session will focus on the pricing requirements, but also concentrate on Product Governance, the changes taking effect from 1st October 2021 and what this means for manufacturers and distributors.
View event detailsFCA Pricing Practices: Pricing & Reporting
Following member feedback, we are delighted to welcome back Jill Hambley, Insurance Compliance Services to provide two further updates on the FCA's Pricing Practices. This session will focus on the Pricing Rules and associated reporting requirements, which are due to come into force from 1st January 2022.
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This interactive training course, delivered in two sessions, will provide an opportunity for participants to build their insurance knowledge and practice multiple choice questions. THIS COURSE IS FULLY BOOKED, PLEASE CONTACT julie.hicks@cii.co.uk if you wish to be added to a reserve list.
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Getting over your live video fear so that you can thrive on camera
There’s no denying it, live video is not going anywhere soon - It’s here to stay! If you’ve struggled to show up consistently on video from a marketing perspective, you are not alone and Live video, in particular, can be awkward, scary, and at times, a technical pain! In this strategy-packed session, you’ll discover tips and techniques to embrace video with a more personal, casual approach, while creating a stress-free, seamless experience that attracts your perfect audience.
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FCA New Rules for Pricing Practices
The FCA has released its Policy Statement and final rules on general insurance pricing practices. The FCA has largely implemented the policy as set out in its earlier Consultation Paper but has made some concessions around reporting and timings having received over 100 responses to the Consultation.
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Vacant Properties
In a vacant property any damage is likely to be exacerbated by the length of time it takes for the damage to be noticed and repaired. Covid-19 and the introduction of national lockdowns meant that 2020 saw a dramatic increase in the number of buildings being left vacant for an extended period, with little or no warning and time to prepare and has meant that de-commissioning of the building and services were not undertaken.
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Women's Forum: Julie Page, CEO Aon
Join us to hear and learn from Julie's professional journey - the challenges along the way, and how she faced and overcame them to become a leader in a male dominated industry.
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WEBINAR: Water Damage the Basics
This webinar, from Polygon, provides an introduction into water damage - the basics of the survey process, mitigation, moisture measurement and drying techniques.
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WEBINAR: The basics of cargo insurance and 5 powerful reasons why clients should have cargo insurance cover
During this webinar, Alan Wilkins and Henry Haystead, directors of MercariRisk will: walk through the Institute Cargo Clauses A, B and C, the major hazards to goods being shipped in containers; how carrier’s limit their liability based on weight; the rights and obligations of buyers and sellers when contracting internationally; and finally General Average and Salvage - the sting in the tail for cargo owners who do not take out cargo insurance.
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WEBINAR: Mental Wealth - why investing in well-being pays off
Investing in our mental health needs to top the agenda as we navigate the uncertainty and isolation of remote working in the COVID-19 pandemic. We’ve been on the same mountain – but not everyone is a Sherpa. Alex will share new perspectives on resilience through his extreme outdoor challenges and personal peaks and troughs of mental ill health.
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WEBINAR: Are Terrorism and Pandemic the only systemic risk we should be concerned about?!
This webinar will discuss why systemic risks are different and how they challenge traditional insurance principles.
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Kent Conference 2021
Join us online for our first virtual conference with the Kent local institutes.
View event detailsWEBINAR: Burnout and how to stop it happening to you (Rescheduled)
"Most people don’t want to talk about their experience of burnout. I do. The insight it gave me profoundly changed my understanding of stress and how to deal with it – and I want to share what I learnt to help others.", Dorothy Martin,
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