Essential sales, client, and soft skills for the hard market

Friday, 16 July 2021
12:00 pm – 1:00 pm
    • Nick Thomas

The Insurance Institute of Kendal is happy to announce that their next webinar will focus on essential sales, client, and soft skills for the hard market.

This session overviews the best practice methodologies and skills that are particularly important in hard market conditions and that create the client and market relationships to enable the effective delivery of the trading strategies detailed in session two. The skills and methodologies are equally as valid to brokers and insurers, or anyone who interacts with clients or prospects.

Learning objectives:
By attending this webinar delegates will be able to identify:

  • The key pre-requisites to delivering effective hard market trading strategies
  • How to achieve these through consultative selling approach
  • Overview all stages of the consultative selling approach
  • Key soft skills within the consultative selling framework

This event will be delivered by Nick Thomas

  • Online

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at