This course is valuable for anyone who wants to enhance their assertiveness skills, build a confident, credible image and develop effective workplace relationships. It will help anyone who relies on influence rather than authority to achieve their goals.
This live two-hour webinar will be highly interactive with delegate participation and engagement throughout. The webinar includes a fun and engaging influencing exercise.
- Understanding Influencing
- Identifying the range of influencing styles
- What is my preferred influencing style
- When to use each influencing style
- How to use each influencing style
- Developing your influencing skills
The webinar will be delivered by Sarah Godfrey. Sarah has over 33 years’ experience in the insurance industry, many years of which were in leadership roles, along with 16 years’ experience as a business trainer both developing and delivering technical, leadership and soft skills training. Sarah has experience of all major classes of business, with particular knowledge in personal lines, liability insurances and claims. Sarah trains both within the general insurance market and for the public sector, training on both technical insurance and business skills. She holds a qualification in Further Adult Education Teaching.
Sarah is a member of the Learning and Performance Institute and a Certified Online Learning facilitator, regularly delivering interactive training webinars.
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
2 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.