[SOLD OUT][ALL] Afternoon Soft Skills Seminar - Clear and Effective Communication

Slides from the seminar

[This event has now sold out. If you would like to add your name to the reserve list, please contact Mal Fairhurst on malfair@aol.com]

Please note, due to the anticipated high demand and small number of places tickets will initially only be available to CII members. Non-members will be able to book any remaining tickets after 12th February.

This is a highly recommended interactive soft-skills seminar delivered by an expert in training people to develop confidence and networking skills via clear and effective communication. Whether dealing with a client, boss or team member, challenging conversations have the potential to strengthen or weaken a relationship and need to be handled with care.

This practical workshop focuses on the process, content and emotion of challenging conversations. Drawing on cutting-edge research from the Harvard Negotiation Project, delegates will leave with some practical tools and phrases to handle tough situations, thorny issues and heated moments.

By the end of the seminar delegates will be able to:

• Clarify what they want to happen as a result of the conversation
• Recognise their own unhelpful stories and thoughts which can exacerbate situations
• Differentiate between a “battle of messages” and a “learning conversation”
• Start awkward conversations and stop procrastinating
• Describe the importance of facts, empathy and questions in holding challenging conversations
• Use an easily-memorable 3-step framework with key phrases
• Manage strong or suppressed emotions both in others and themselves
• Avoid saying the wrong things

This seminar opportunity is not to be missed. It is being substantially subsidised by the Insurance Institute of Leicester as part of our commitment to help develop the skills of our members.

Lunch & Refreshment included from 12.30. Free parking is available.

Melissa Kidd, the Director of Motem, specialises in helping insurance professionals to communicate more effectively so that they can strengthen their relationships.

She has worked with the CII since 2012 and her clients include Zurich, Marsh, Lycetts, NIG, FarmWeb, BIBA, HSBC among others.