How to understand and explain insurance policies in 5 easy steps

Zoom- Webinar
Tuesday, 07 July 2020
1:00 pm – 2:00 pm

How to understand and explain insurance policies in 5 easy steps

By Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consulting.

Tuesday 7th July: 1.00pm - 2.00pm

Jeff Heasman has a postgraduate certificate in English language teaching to adults plus a bachelor and master of laws degree. He has many years' experience working within the insurance and legal professions in litigation and liability loss adjusting, having handled litigation up to the Court of Appeal in London and dealt with insurance claims arising from many worldwide jurisdictions.
Jeff has lectured in legal, academic and business English as well as the language of international negotiation at many UK and international universities. .

This webinar is suitable for all job roles within insurance and may be particularly helpful to those who work in an insurance broking environment. Additionally, it may assist those who are studying or intend to study an insurance subject, where broking is a key feature.

The insurance market is increasingly competitive and the policies sold are increasingly complex. New business is won and existing business is retained when insurance professionals are able to properly understand the products being sold and explain key features in clear and transparent language.
This session will show you how to understand and explain insurance policies to customers 5 easy steps.

Learning objectives:

By the end of the seminar, participants will be able to:
• identify the barriers to effective communications when customers are reading insurance policies.
• understand how to explain complex insurance terms in clear and transparent language.
• apply the knowledge gained to win and retain business.

Further information.

A link will be sent via your email address supplied at the time of the booking. PLEASE DO NOT share this with anyone else.

Please note that this webinar will be hosted on the Zoom platform which may be restricted by some employers.Members may need to utilise their own personal devices in these circumstances to access the platform.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at