The art of disagreement
The Art of Disagreement
By Jeff Heasman CELTA, LL.B, LL.M, Jeff Heasman Training & Consulting.
FREE CPD Webinar event
10.00 a.m Monday 20th April 2020
Jeff Heasman has a postgraduate certificate in English language teaching to adults plus a bachelor and master of laws degree.
He has many years' experience working within the insurance and legal professions in litigation and liability loss adjusting, having handled litigation up to the Court of Appeal in London and dealt with
insurance claims arising from many worldwide jurisdictions.
Jeff has lectured in legal, academic and business English as well as the language of international negotiation at many UK and international universities. He's delivered training in the law of torts and insurance law and practice to some of the world's largest and most prestigious organisations.
About this session-
Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business. A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session will teach you how to recognise the "spark" that leads to a disagreement and then how to manage the interaction towards a positive outcome.
Learning objectives:-
By the end of the seminar, participants will be able to:
• identify why and how disagreements arise.
• explain the key skills that can be learnt to successfully manage disagreements
• implement a strategy to turn disagreements into a positive out outcome for all involved.
Further information:-
A link will be sent via your email address supplied at the time of the booking. PLEASE DO NOT share this with anyone else
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
1 hour's CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.