Adapting communication for the virtual world

Zoom- Webinar
Tuesday, 20 April 2021
12:30 pm – 1:30 pm
    • Nick Thomas, Nick Thomas & Associates

Adapting communication for the virtual world

by Nick Thomas, Nick Thomas & Associates

Tuesday 20th April : 12.30pm - 1.30pm


Research shows that we overwhelmingly deduce our feelings, attitudes, and beliefs about what someone says by the speaker’s body language and tone of voice, not the actual words. Where body language and tone are incongruent with words, we trust the non-verbal cues much more than verbal ones. When we are no longer face to face we lose vital aspects of communication, leading to miscommunication, conflict and lost opportunities.

This session examines the component parts of communication and the challenges across different media. It will show you how to mitigate these challenges, to enrich your communication across written word, spoken word and video call. It will also show you how to grasp the opportunities of virtual communication and create competitive advantage.

Learning objectives

  • Understand how we communicate and how we interpret communication from others.
  • Understand the depth of communication across different media.
  • How we can adapt to avoid miscommunication and conflict, and deepen communication across different media

Further information.

A link will be sent via your email address supplied at the time of the booking. PLEASE DO NOT share this with anyone else.

Please note that this webinar will be hosted on the Zoom platform which may be restricted by some employers. Members may need to utilise their own personal devices in these circumstances to access the platform.

About Nick Thomas

Specialist Training and Coaching Consultant

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer.
Nick is an Economics graduate with over 25 years corporate insurance broking experience.
He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.
In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.
In the last two years Nick has worked in a self-employed capacity in training, coaching, and consulting. He works with a specialist adviser in Insurance sector M&A (Mergers & Acquisitions), and through Nick Thomas & Associates.

  • Nick Thomas Specialist Training and Coaching Consultant

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at