Building rapport in the virtual world

Zoom- Webinar
Tuesday, 22 June 2021
12:30 pm – 1:30 pm
    • Nick Thomas, Nick Thomas & Associates

Building rapport in the virtual world

Tuesday 22nd June : 12.30pm - 1.30pm


Rapport is a relationship of mutual influence that allows us to achieve our objectives. Rapport building is an absolutely essential skill for successful interpersonal relationships in both our personal and business lives. Yet in the new virtual world where we lack the ability to meet face to face, our normal mechanisms for building rapport are challenged or sometimes entirely absent. Even online virtual meetings are different; for example, there is less natural social interaction and we only see a small portion of another person on the screen.

This session will show you how to build rapport in a natural environment, it will look at the challenges posed by the virtual world, and crucially the skills to mitigate these challenges and excel in the new normal.

Learning objectives

  • Understand the pivotal importance of rapport in personal and business interactions to mutually influence and achieve objectives.
  • Understand how to build and use rapport – pacing and leading.
  • Understand how the virtual world challenges the ability to build and maintain rapport.
  • Understand new skills and how to adjust and build rapport through multiple communication media.

Further information.

A link will be sent via your email address supplied at the time of the booking. PLEASE DO NOT share this with anyone else.

Please note that this webinar will be hosted on the Zoom platform which may be restricted by some employers. Members may need to utilise their own personal devices in these circumstances to access the platform.

About Nick Thomas

Specialist Training and Coaching Consultant

Nick offers a unique combination of skills in the UK insurance training sector – an industry sales specialist and a professional coach and trainer.
Nick is an Economics graduate with over 25 years corporate insurance broking experience.
He was a highly successful sales producer in the UK broking market before progressing into regional and then national sales leadership roles. As National Development Director at HSBC, Nick was one of only 40 people from a global workforce of 265,000 selected as part of the STARS programme to recognise exceptional performance. He is a highly trained consultative sales specialist, and his experience includes a secondment with a major management consultant to design a best practice sales process.
In the mid-2000s, Nick developed a chronic health condition; his journey to recovery fostered a new range of interests, and a passion for health, and performance. He studied widely, qualifying as a Master Practitioner in Neuro-Linguistic Programming (NLP), obtaining a Diploma in Life Coaching, before going on to study Corporate/Business Coaching with The Coaching Academy. Nick is also a qualified Holistic Lifestyle Coach and Advanced Exercise Coach.
In the last two years Nick has worked in a self-employed capacity in training, coaching, and consulting. He works with a specialist adviser in Insurance sector M&A (Mergers & Acquisitions), and through Nick Thomas & Associates.

  • Nick Thomas Specialist Training and Coaching Consultant

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at