CANCELLED 820 Advanced claims Revision day
Unfortunately, due to unforeseen circumstances we have had to cancel this session. We apologise for the inconvenience this may cause.
Trainer - Phil Peers, Insurance Training Partnership
Who should attend? Anyone who is enrolled for mixed assessment in 820 or who is considering this option in the near future.
The workshop will include a range of topics which form part current industry practices. Interactive discussions will be used illustrate the points discussed. The day will give those taking part the chance to ask questions and clarify any causes of concern.
Learning objectives
By the end of this session, delegates will be able to discuss:
- Best Practices in claims handling
- The impact of claims structures in delivering a claims philosophy
- Customer service delivery
- In house v Outsourcing strategies
- Interaction of the claims with other stakeholders
- An insight into cost controls and fraud management
Trainer biography
Phil has been a part time senior lecturer within Birmingham universities for 19 years and has formerly held several senior management positions in general insurance, life and pensions. Phil supports the CII on a wide range of project work, is an auditor and tutor for the CII distance learning, and is an examiner for the CII.
Refreshments: Tea coffee on arrival and during morning and afternoon breaks; buffet lunch
Terms and Conditions
This course requires a minimum of 10 attendees to go ahead. Places are limited and will be served on a first come, first served basis. Registrations made followed by non-attendance will be subject to a charge of £30 to cover costs. If you can no longer attend the course, please give 48 hours notice otherwise the charge of £30 will apply. Please advise if you have any special access or dietary requirements when you book. Please note that places are limited on this course as it is an interactive training day.
If this course is fully booked and you would like to be on a reserve list, please email lii.manchester@cii.co.uk
CII Accredited
This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.
6 hours' CPD can be claimed for this event if relevant to your learning and development needs.
It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.