Webinar: Treating Staff and Customers Fairly

Thursday, 11 June 2020
12:00 pm – 1:00 pm
    • Mike Cranny FCII, Director, Create Solutions Ltd

A look at the Insurance Market’s response to the Covid-19 Crisis

The insurance industry has been hit with challenges like never before. From finding new ways of working, looking after the safety and well-being of its staff, continuing to serve its customers the best they can and trying manage the continuation of business, whilst identifying and dealing with the new emerging risks associated with Covid-19.

It certainly is a testing and challenging time for most businesses and in addition firms need to ensure that they do not fall foul of the FCA regulations.

Learning Objectives
At the end on this talk you should have an understanding of what brokers and insurers need to do to satisfy the FCA with regards to treat customers and staff fairly as a result of Covid-19.
• What has happened so far, and what the FCA and customers expect?
• The immediate response of the market to the crisis, including issues on homeworking and returning to work.
• It will consider how to respond to customers in financial difficulties and what firms should be doing to ensure they continue to treat customers fairly in this time of crisis
• It will discuss the brokers and insurers responsibilities for policies that have lost some of their value or no longer meet the customers’ demands and needs and what the FCA expect firms to do.

Speaker Biography
Mike Cranny FCII is well known in the compliance world. He has been an active member of the CII for over 50 years, Past President of the IIM and is a Director of Create Solutions Ltd. (Specialist Training and Compliance Company for the General Insurance Industry). He has practised and taught philosophy and meditation for over 40 years and is a frequent contributor to the Insurance press and LinkedIn. (You may have seen his famous Moomin posts and blogs).

Joining instructions will be provided to those that register online via your booking confirmation. If you are unable to attend, please cancel at your earliest convenience to allow someone else to book.

CII Accredited

This demonstrates the quality of an event and that it meets CII member CPD scheme requirements.

1 hour's CPD can be claimed for this event if relevant to your learning and development needs.

It is recommended that you keep any evidence of the CPD activity you have completed and upload copies to the recording tool as the CII may ask to see this if your record is selected for review. Details of the scheme can be viewed online at www.cii.co.uk/cpd.